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About the Role
Join a well-established, high-performing restaurant as an experienced Kitchen Manager. This hands-on leadership opportunity is designed for someone who thrives in a fast-paced, high-volume environment and has a proven track record of leading successful kitchen operations. This leader will take ownership of the kitchen, develop and lead a high-performing team, and drive excellence in food quality, food safety, and operational execution.
Responsibilities
- Deliver operational excellence by taking ownership of all Back of House operations, ensuring consistent food quality, speed of service, and efficient kitchen execution.
- Build high-performing teams by identifying, training, coaching, and developing future leaders within the kitchen.
- Lead and manage the kitchen team through hands-on leadership, clear communication, and accountability to high operational standards.
- Increase profitability by effectively managing food and labor costs, maintaining inventory, reducing waste, and improving kitchen productivity.
- Collaborate with the Operations Director and Front of House Director to ensure smooth restaurant operations and deliver a remarkable guest experience.
- Maintain a safe, clean, and organized kitchen environment that prioritizes food safety, team member safety, and Chick-fil-A's quality standards.
Requirements
- Minimum of 2 years of restaurant kitchen management experience
- Proven track record of successfully leading teams, developing leaders, and driving operational results
- Strong understanding of kitchen operations, food safety, inventory management, and labor management
- Experience in a fast-paced, high-volume restaurant environment (preferred)
- Passion for Chick-fil-A's values and commitment to operational excellence
Skills
- Leadership
- Teamwork
- Operational Excellence
- Food Quality
- Food Safety
- Inventory Management
- Labor Management
- Communication
- Accountability
- Continuous Improvement
Location
- Cheektowaga
Work Type
- Full-time
Experience Level
- 2+ years of restaurant kitchen management experience
Benefits
- Health Insurance Contribution
- 401(k) Retirement Plan
- 2 Weeks of Paid Time Off
- Bonus Opportunities
- Free Meals During Shifts
- $50 Monthly Cell Phone Allowance
- Company-Provided Uniforms
- Never Work on Sundays
About the Company
- Owner/Operator Cassandra Sheedy has been a Chick-fil-A Operator for 8 years, building one of the busiest restaurants in Western New York with a strong focus on leadership, teamwork, and operational excellence.
- Chick-fil-A has the highest customer satisfaction scores for 10 consecutive year
- Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
- Chick-fil-A is on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
- Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024