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About the Role
As a Brand Protection Advisor, you’ll deliver on-site evaluations, coaching, and insights that elevate food safety, guest experience, workplace safety, and operational excellence. You’ll partner with clients to identify risks, reinforce brand standards, and drive continuous improvement, making a measurable impact on public health and customer satisfaction.
Responsibilities
- Conduct a variety of brand protection visits at client locations using a foundation of consulting, coaching, and training to meet the unique expectations and program requirements of the clients and help protect their brand and delight their guests
- Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership
- Partner with other EcoSure and Ecolab teams to solve client challenges
- Complete a budgeted number of visits each week, delivering an exceptional client experience
- Utilize an iPad, Microsoft Suite, and Customer Relationship Management (CRM) technology to ensure efficient planning and perform essential job functions
- Support the growth initiatives of our company and our clients
- Adhere to HIPAA guidelines (where applicable) while completing operational visits within hotels, restaurants, convenience stores, the education sector, healthcare and senior living facilities by interacting with staff and residents
Requirements
- High school diploma
- Two years of hospitality industry-related experience
- Position requires a current and valid Driver’s License with no restrictions
- Due to the nature and hours of the work, must be 21 years of age or older
- No Immigration Sponsorship available for this position
- Being around, touching and potentially consuming food made from or with animal products and/or top allergens
- Lifting and carrying 25 pounds
- Inspecting client playgrounds by climbing, crawling in tight areas and going down tube slides
- Bending, squatting, shifting and adjusting movement to assess areas low to the ground and above the head
- Standing and walking for extended periods of time in client locations
- Driving and/or flying to client locations as needed; you are responsible to have the proper documentation to fly such as a Real ID or other acceptable form of identification
- Driving a company-paid vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing may be required.
Skills
- High-level customer service
- Advanced consultative skills
- Ability to work well under pressure
- Ability to juggle tasks
- Ability to work efficiently against deadlines
- Strong planning and organizational skills
- High attention to detail
- Ability to work effectively without supervision
- Show initiative
- Good judgment
- Superior decision-making skills
- Problem-solving skills
- Multilingual (Spanish & French preferred)
Location
- Rochester, NY
Work Type
- On-site
- Occasional evenings
- Occasional weekends
- Occasional overtime
Experience Level
- Two years of hospitality industry-related experience
Education Level
- High school diploma
- Bachelor’s degree in culinary, hospitality or business field
Salary/Compensations
- $58,400-$87,600
Benefits
- Medical
- Dental
- Vision
- Matching 401K
- Company-paid pension
- Stock purchase plan
- Paid parental leave
- Select discounted childcare resources
- Company-paid vehicle for business and personal use
About the Company
- Ecolab partners with global brands to create an end-to-end brand protection strategy.
- EcoSure conducts more than 500,000 assessments annually in 140+ countries around the world.
- At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites.
- Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world.
- Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world.
- We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
Equal Opportunity
- Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best