Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Data Center Technician 1 role.

Rezi rewrites your resume against DataBank (DataBank Holdings)'s job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Data Center Technician 1 posting at DataBank (DataBank Holdings) — free, in seconds.

About the Role

The Data Center Technician I provides proactive end-user customer service through various communication channels and maintains accurate logs. This role involves handling trouble tickets and remote hands requests, assisting with circuit installations, and monitoring business-critical systems to ensure compliance with security standards.

Responsibilities

Create and maintain effective customer relationships with customer satisfaction as the goal.
Answer customer phone calls and emails in a timely and professional manner.
Assist with guidance on installs, testing, and close-out of new customer orders, computer/server hardware, and software support, ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
Monitor and troubleshoot technical issues and alarms with DataBank Infrastructure.
Escalate issues to on-call staff or engineering support staff in a fast-paced data center environment.
Perform physical security walkthroughs and administer security sign-in procedures for all colocation customers, visitors, and third parties.
Escort customers, visitors, and third parties to designated work locations while adhering to and enforcing established company security standards.
Capture time invested on tasks and tickets/cases, including capturing Cap Labor on timesheets and ensuring timely submission.
Maintain facility cleanliness and 'Tour Readiness'.
Follow DataBank Cabling Standards.
Help maintain accurate inventory of work tools, equipment, and devices.
Perform other duties as assigned.

Requirements

High school diploma or equivalent.
Previous NOC/SOC/IOC experience and/or data center experience.
Some familiarity with DS1, DS3, Ethernet and dark fiber circuits.
Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems.
Ability to read electrical diagrams.
0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications.
Customer Service Skills.
Cross Team Collaboration.
Running Cable/Climbing Ladders.
Ability to handle Critical Infrastructure emergencies.
Network/Power Monitoring.
Able to work a rotating schedule.
Responsibility and dependability are a must.
Candidates must have reliable transportation.
Reliable and able to work independently, if necessary.
Strong written and verbal communication skills.
Ability to learn quickly and apply new knowledge and skills.
Assess situations and escalate accordingly, following internal procedures.
Knowledge of Windows operating systems both pc and server-side.
Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards is a plus.
Must be able to lift a minimum of 50 lbs.

Skills

Customer Service
Troubleshooting
Data Center Infrastructure
Network Monitoring
Power Monitoring
Written Communication
Verbal Communication
Hardware Troubleshooting

Location

Dallas, TX

Work Type

Full-time

Experience Level

0-4 years

Education Level

High school diploma or equivalent

Benefits

Health, Vision and Dental Insurance Packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
Paid Time Off, Volunteer Time Off and Paid Holidays
Certification Reimbursement

About the Company

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure.
DataBank’s managed data center services are anchored in world-class facilities.
Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives.
DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

Equal Opportunity

DataBank is proud to be an Equal Opportunity Employer.
Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.