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About the Role
NorthStar Equipment Rentals is seeking a motivated and customer-focused Customer Service Representative in Toronto, Ontario. This role is crucial for supporting equipment rentals, sales inquiries, and daily branch operations in a fast-paced environment. The ideal candidate enjoys working with people, is comfortable with technology, and is eager to learn about the equipment rental and construction industries.
Responsibilities
- Provide exceptional service to customers through phone, email, and in-person interactions.
- Process rental quotations, reservations, contracts, and invoices accurately and efficiently.
- Identify customer needs and recommend suitable rental equipment, tools, and related products.
- Establish and maintain positive relationships with new and existing customers.
- Respond to customer inquiries and resolve concerns professionally and promptly.
- Support new rental and sales account activities.
- Coordinate and track daily equipment rentals, deliveries, pick-ups, and returns.
- Support the Operations Manager with administrative tasks and daily branch activities.
- Prepare and maintain equipment service records, maintenance documentation, and related paperwork.
- Assist with order picking, equipment preparation, and rental returns.
- Support inventory management, stock organization, and regular inventory checks.
- Maintain a clean, organized, and safe work environment.
- Assist with general warehouse and branch duties as required.
- Collaborate with branch colleagues to ensure efficient operations and customer satisfaction.
- Maintain accurate information using company systems and technology.
- Participate in the on-call rotation as required.
- Represent NorthStar Equipment Rentals professionally while demonstrating our CORE Values.
- Perform other related duties as assigned.
Requirements
- Previous experience in customer service, sales, administration, or a related role.
- Strong interpersonal and communication skills, with a customer-first approach.
- Ability to manage multiple priorities and remain organized in a fast-paced environment.
- Comfortable using computers and learning new software and business systems.
- Working knowledge of Microsoft Office applications, including Excel, Word, and Outlook.
- Strong attention to detail, problem-solving skills, and a willingness to take initiative.
- Ability to work independently and collaboratively within a team.
- Ability to safely perform the physical requirements of the role, including lifting and handling equipment or materials weighing up to 50 lbs, with appropriate assistance or equipment where required.
- Valid Ontario Class G driver's licence with an acceptable driving record, where driving is required for the position.
Skills
- Customer service
- Sales
- Administration
- Communication skills
- Organization
- Problem-solving
- Teamwork
- Computer proficiency
- Microsoft Office (Excel, Word, Outlook)
- Attention to detail
- Initiative
- Equipment rentals
- Construction industry
- Industrial services
- Construction equipment knowledge
- Tool knowledge
- Rental management systems
- Forklift operation
- Equipment operation
Location
- Toronto, Ontario
Work Type
- Full-time
Experience Level
- Previous experience in customer service, sales, administration, or a related role.
- Previous experience in equipment rentals, construction, industrial services, or a related industry is considered an asset.
- Familiarity with construction equipment, tools, or rental management systems is considered an asset.
- Forklift or equipment operating experience is an asset; training may be provided.
Salary/Compensations
- $55,000–$70,000 CAD
About the Company
- At NorthStar Equipment Rentals, we fuel the construction industry with dependable equipment, expert support, and a commitment to getting the job done right.
- Our talented team is at the heart of our success—delivering well-maintained equipment, responsive on-site assistance, and exceptional service that our clients depend on.
- Our values guide how we work, support our customers, and collaborate as a team: Have a Can-Do Attitude, Respect Others, Succeed as a Team, Lead with Courage, Deliver Results.
Equal Opportunity
- NorthStar Equipment Rentals is committed to providing an inclusive and accessible recruitment process. Accommodation is available upon request throughout the recruitment and selection process.