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About the Role

The Intake Specialist will serve as the first point of contact for Project Reset-eligible individuals and their legal representation, leading engagement efforts for pre-arraignment diversion and same-day programming. This role involves conducting intakes, assessments, scheduling, updating compliance, facilitating off-ramps, and supporting daily operations including outreach and case management.

Responsibilities

Connect with Project Reset-eligible individuals at arraignments, describe diversion options, conduct initial intake and screening, and connect them to same-day programming.
Coordinate diversion operations and on-ramps for Rapid Reset and same-day programming in collaboration with Alternative-to-Incarceration, Project Reset, and court-based staff.
Liaise with court stakeholders.
Work with the Manhattan District Attorney’s Office (DANY), defense agencies, court partners, and Midtown’s Court Operations staff to identify eligible Project Reset participants.
Communicate regularly with Manhattan District Attorney’s Office and defense attorneys, and other court staff regarding participant eligibility, program placement, and case status.
Conduct outreach to participants for intakes and scheduling for traditional Project Reset programming, remind scheduled participants of appointments, and troubleshoot barriers to compliance.
Assess clients for needs and group readiness, and schedule them for appropriate group-based or individual programming.
Establish and maintain relationships with on-site and community-based social service providers to support participant referrals and engagement.
Maintain organized records of outreach attempts, daily attendance sheets, program completion, and other project details.
Maintain accurate electronic records in the Center’s internal case management system and in a database shared with project partners.
Prepare and circulate outreach materials and certificates of program completion.
Work with Midtown Community Justice Center’s clinical staff and Case Managers to refer participants to voluntary social services.
Facilitate or co-facilitate group-based programming and case management sessions, as needed.
Identify and cultivate potential referral sources for program participants.
Participate in staff meetings, team-building exercises, trainings, and site visits.
Participate in limited evening and weekend community meetings, events, and programming, as needed.

Requirements

Bachelor's degree or a high school diploma or equivalent with at least 2-3 years of experience working in social service and/or criminal justice settings.
Experience in a court or criminal justice setting preferred.
Experience and/or comfort working with both adolescents and adults required.
Willingness and ability to work collaboratively with colleagues and a variety of court personnel and partner agencies in a high-pressure/fast-paced work environment.
Openness to constructive engagement with differing and, at times, competing perspectives.
Knowledge and/or lived experience related to the criminal justice system and its impacts strongly preferred.
Highly organized, with a strong commitment to systems, process and data collection.
Excellent communication skills, both verbal and written.
Human services or customer service experience preferred.
Bilingual (Spanish-English) preferred but not required.
Knowledge of community-based resources throughout New York City is helpful.
Must be self-motivated and able to complete responsibilities independently.
Experience and commitment to creating, promoting, and maintaining a respectful, inclusive, and anti-racist work environment.
Must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Skills

Intake and assessment
Scheduling programming
Updating compliance
Facilitating off-ramps
Client engagement
Case management
Group facilitation
Record keeping
Data management
Communication (verbal and written)
Collaboration
Problem-solving

Location

Manhattan, NY
Midtown Community Justice Center (314 W 54th Street, New York, NY 10019)

Work Type

Full-time

Experience Level

2-3 years of experience in social service and/or criminal justice settings

Education Level

Bachelor's degree or high school diploma or equivalent

Salary/Compensations

$52,000 - $64,500 per year

Benefits

Comprehensive healthcare with a national network
Free basic dental coverage
Vision insurance
Short-term and long-term disability
Life insurance
Flexible spending accounts including commuter FSA
Talkspace and Ginger through healthcare plans for mental health care
403(b) retirement plan with a two-to-one employer contribution up to 5%

About the Company

The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice, working alongside communities, courts, and those affected by the justice system to build stronger, healthier, and more equitable neighborhoods.
The Midtown Community Justice Center is one of the country’s first problem-solving courts, providing alternatives to fines and jail for low-level crime.
Project Reset is New York City's pre-arraignment diversion program, operating city-wide in collaboration with the District Attorney’s Offices and the Mayor’s Office of Criminal Justice.

Equal Opportunity

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law.
We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system.
Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.