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Tailor your resume to this PRACTITIONER NETWORK ADMINISTRATIVE ASSOCIATE role.
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Tailor your resume to this PRACTITIONER NETWORK ADMINISTRATIVE ASSOCIATE role.
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About the Role
This role is a critical administrative function within the Practitioner Network Operations Team, supporting practitioner credentialing, recredentialing, record maintenance, and day-to-day practitioner support to ensure the GreenShield Health Practitioner Network is vibrant, robust, well-supported, and compliant with network standards.
Responsibilities
- Coordinate the annual practitioner recredentialing process, including obtaining, reviewing, and tracking licensing and professional documentation.
- Proactively communicate with practitioners to ensure credentialing requirements are completed accurately and within required timelines.
- Maintain accurate practitioner records and support compliance with GreenShield Health network standards and requirements.
- Use HubSpot and other internal systems to track practitioner credentialing activities and follow up on outstanding requirements.
- Respond to practitioner inquiries related to credentialing, payments, network participation, and day-to-day administrative support.
- Support the ongoing maintenance and quality of the GreenShield Health Practitioner Network through timely and accurate administrative processes.
- Build positive relationships with practitioners and provide a high level of customer service while representing GreenShield Health.
Requirements
- Completion of a college diploma or university degree in a related field or equivalent combination of education and experience.
- Experience in an administrative, coordination, customer service, healthcare, or related role.
- Previous experience in a client- or customer-facing role.
- Excellent written and verbal communication skills with attention to detail.
- Strong ability to organize information and synthesize key facts for reporting purposes.
- Ability to lead administrative tasks, such as note taking and booking onboarding sessions.
- Confidence to work independently and within a team environment.
- Excellent organizational and time management skills.
- Excellent decision-making and problem-solving skills.
- Able to work in a dynamic team environment and independently.
- Able to perform multiple concurrent tasks.
- Proven work ethic, with the ability to take initiative and be self-directed.
- Proficiency in organizing and arranging web-based meetings.
- Ability to lead and host internal and external meetings.
- Proficiency in English is required for this position to ensure effective communication with colleagues or customers who use English as their primary language.
Skills
- HubSpot or a CRM platform experience is an asset.
- MS Office or Google Suite proficiency.
- Technology and internal systems proficiency.
Location
- Hybrid
Work Type
- Hybrid
Education Level
- College diploma or university degree in a related field or equivalent combination of education and experience.
Salary/Compensations
- CAD $43,721.00 - 68,706.00
Benefits
- Health and dental coverage
- Retirement savings
- Paid time off
- Well-being support (up to $10,000 per year for mental health)
About the Company
- GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by its mission of Better Health for All.
- Believes health care is a right, not a privilege, and is committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.
- Offers insurance, administers benefits, and pays claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’ through its unique integrated payer-provider ("paydivder") model.
- As a non-profit social enterprise without shareholders, it reinvests its excess earnings to directly support underserved communities.
- Through GreenShield Cares, it positively impacted the health and well-being of over one million Canadians between 2020 and 2025.
- Committed to measurably impacting an additional three million Canadians by 2030 across mental health, essential medicines, and chronic disease management through scalable initiatives.
- Culture is where purpose meets passion and performance, with teams working as one to deliver meaningful, measurable impact.
- Believes a career should be meaningful, not just a means to earn a living.
- Culture where everyone's voice is heard and valued.
- Challenges the status quo and is driven by people who have challenged theirs.
- Provides a place where employees can be inspired, challenged, and rewarded.
- Believes its people are critical to its overall success.
- Believes inclusivity makes it a stronger, smarter, and more informed organization.
- Believes intentionally including diverse backgrounds, perspectives, and experiences enhances its company culture to positively impact how it supports its communities.
- A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Equal Opportunity
- GS supports diversity, equity and inclusion in its teams and communities, and values the unique contributions made by all.
- Invites applications even if experience doesn’t align perfectly to every requirement.
- Encourages applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
- Requests for accommodation can be made to requestforaccommodation@greenshield.ca.
- Information received relating to accommodation will be addressed confidentially.
- Provides consent to use personal information to assess suitability for specific positions, future opportunities, or for personnel files.
- Résumé will be held in strict confidence and viewed only by the Organization.
- Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
- GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions.
- Leverages AI for interview transcription support.