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About the Role
The Functional Area Supervisor (FAS)/Records Supervisor supports the overall mission of the U.S. Citizenship and Immigration Services (USCIS) by facilitating operations at a local USCIS Field Office.
Responsibilities
- Assigning, monitoring, and reviewing work of department staff
- Reporting daily production statistics to Site Manager
- Prioritizing workloads and ensuring work is completed in a timely manner, reallocating resources as needed to meet goals established by USCIS
- Ensuring team completes all work assignments accurately, including daily time sheets
- Monitoring attendance and absences
- Facilitating the processing of priority assignments from USCIS
- Identifying and addressing issues in work performance
- Scheduling contractor staff, approving time off, initiating and implementing disciplinary actions, mentoring staff
- Collaborating with Site Manager to ensure best practices are in place and updating them as needed
- Training new employees, creating training plans
- Creating/updating written standard operating procedures
- Participating in meetings with government personnel
- Serving as Point of Contact for site operations in Site Manager’s absence
- Other duties as assigned
Requirements
- Must be able to obtain a Public Trust/Suitability Clearance under the Department of Homeland Security from the United States Citizenship and Immigration Services
- Ability to read and understand proficiently in English
- Ability to lift and carry up to 45 lbs. or more in a physical environment
- Ability to perform tasks while bending, stooping, climbing, and reaching
Work Type
- full-time
Experience Level
- 3 years of related experience
Education Level
- High school diploma or equivalent
About the Company
- U.S. Citizenship and Immigration Services (USCIS)