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About the Role

The Student Services Supervisor (SSS) is the lead staff member at the Student Center, playing a critical role in the academic, residential, and social aspects of the Pre-College program. This role serves as a primary point of contact for students and parents, providing day-to-day leadership, oversight, and scheduling coordination for Welcome Desk Program Counselors. The SSS ensures the accurate and timely flow of information between all stakeholders while maintaining smooth Welcome Desk operations.

Responsibilities

Oversee day-to-day operations of the Welcome Desk and ensure consistent coverage during all shifts.
Create, manage, and adjust Welcome Desk staff schedules to ensure adequate staffing between 7am–11pm.
Serve as the primary point of escalation for Student Center related concerns.
Provide guidance, support, and real-time coaching to Welcome Desk Program Counselors.
Assist with onboarding, training reinforcement, and policy adherence for Student Center staff.
Greet and welcome students, providing accurate information regarding classes, locations, and events.
Answer phone and email inquiries with the highest professional standards.
Perform daily attendance checks.
Email parent & guardians regarding unaccounted day students missing from class.
Locate missing residential students by checking dorm rooms, classrooms, contacting roommates, and calling mobile phones.
Inform parent/guardian after 30-45 minutes if a student is missing.
Run Missing Student Report for Missing Student Protocol promptly and efficiently, looping in appropriate staff members.
Create pastoral notes in Orah on student profiles.
Approve/Deny/Monitor Student Check Ins/Check Outs daily.
Other duties may be assigned.

Requirements

Must be legally authorized to work in the United States.
Must exercise initiative, professionalism, sound judgment and discretion.
Must be comfortable engaging with colleagues of all levels.
Must be comfortable enforcing policies and procedures and assuming leadership roles.
Must be able to work autonomously while thriving in a team environment.
All staff will be working closely with minors and will need to pass a criminal background check and successfully complete all training.
All positions will require use of one’s personal cell phone.

Skills

Superior customer services skills
Outgoing disposition and enthusiasm for working with high school students
Ability to establish a nurturing, inclusive community and encourage positive self-expression.
General knowledge of the principles of organization and administration.
Ability to adapt to changing demands, deadlines, and responsibilities.
Keen interest in New York City culture and comfort exploring it with students.
Excellent verbal and written communication skills.
Excellent command of the English language.
Ability to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach.

Location

New York City

Work Type

Full-time
Non-residential

Experience Level

2+ years work experience (summer camp, boarding school, college campus, etc.)
Previous customer service-related experience preferred
Previous experience with youth, whether at summer camps or other residential programs on the administrative supportive level.
Previous experience with Microsoft Office Suite, communication platforms with or similar to Orah, Pronto

Education Level

Bachelor’s degree required

Salary/Compensations

$20 per hour

Benefits

An opportunity to work with a passionate team of diverse people
An opportunity to chaperone events and trips to local attractions and events
Shift Meals

About the Company

Edconic Pre – College programs provide students with an immersive environment in which they learn, investigate, and explore while having fun and discovering friends, mentors and instructors who share their passions and interests.
Edconic provides intellectually curious students the opportunity to live and learn in a dynamic location while drawing upon the unrivaled expertise and access of The New York Times, Sotheby's Institute of Art, Vogue College of Fashion, Manchester City Sports Business School, and Wired Education encouraging students to take their learning beyond the classroom and into the real world.
Knowledge is our passion. We thrive at the intersection of business and education and have built a global reputation for developing world-class learning programs to nurture the industry leaders of tomorrow.
Our mission is to empower lives through education. We seek to understand the passions of a new generation of students to help transform those passions into meaningful and fulfilling career trajectories.
We do this by delivering relevant, experiential courses taught by industry experts from the world’s best brands.
Edconic has been operating for two decades beginning with the acquisition of the London campus of Sotheby’s Institute of Art in 2003.
Over the years we have built a portfolio of world-class academic programs with iconic brands including Sotheby’s Institute of Art, The School of the New York Times (est. 2016), City Football Leadership Institute (est. 2022) and Conde Nast College of Fashion & Design (acquired in 2023), Manchester City Sports Business School, and Wired Education.
Edconic is owned by Cambridge Information Group (CIG), a family-owned investment firm since 1971 focused on long-term and meaningful ventures in education, technology, and information services.

Equal Opportunity

Edconic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.