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About the Role
The Student Services Representative (SSR) plays a crucial role in the academic, residential, and social aspects of the pre-college program. This position serves as the primary contact for students and parents, providing support, direction, and clear communication regarding real-time program activities. The SSR ensures the accurate flow of information between students, parents, program staff, residential life staff, and faculty.
Responsibilities
- Greet and welcome students, providing accurate information regarding classes, locations, and campus events.
- Answer phone and email inquiries with the highest professional standards.
- Perform daily attendance checks.
- Email parents/guardians regarding students missing from class.
- Locate residential students who are missing from class by checking dorm rooms, classrooms, contacting roommates, and calling mobile phones.
- Inform parents/guardians after 30-45 minutes if a student is still missing.
- Promptly and efficiently run Missing Student Reports, looping in appropriate staff members.
- Create pastoral notes in Orah on student profiles.
- Approve, deny, and monitor student check-ins/check-outs daily.
- Attend weekly WD staff meetings.
- Perform other assigned duties.
Requirements
- Must be legally authorized to work in the United States.
- Must exercise initiative, professionalism, sound judgment, and discretion.
- Must be comfortable engaging with colleagues of all levels.
- Must be comfortable enforcing policies and procedures and assuming leadership roles.
- Must be able to work autonomously while thriving in a team environment.
- Must be able to adapt to changing demands, deadlines, and responsibilities.
- Must pass a criminal background check.
- Must successfully complete all training.
- Must be able to work a flexible schedule, including some weekends.
- Must be able to work shifts between 7 am and 11 pm.
- Must be able to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach.
- Must use one's personal cell phone for work.
Skills
- Superior customer service skills
- Outgoing disposition and enthusiasm for working with high school students
- Ability to establish a nurturing, inclusive community and encourage positive self-expression
- General knowledge of organization and administration principles
- Keen interest in New York City culture and comfort exploring it with students
- Excellent verbal and written communication skills
- Excellent command of the English language
- Ability to speak another language is a plus
Location
- New York City
Work Type
- Full-time
- Non-residential
Experience Level
- 1+ year work experience (summer camp, boarding school, college campus, etc.)
- Previous customer service-related experience preferred
- Previous experience with youth (summer camps or other residential programs) at an administrative supportive level preferred
- Previous experience with Microsoft Office Suite, communication platforms with or similar to Orah, Pronto preferred
Education Level
- Bachelor's degree required
Salary/Compensations
- $18 per hour
Benefits
- Opportunity to work with a passionate team of diverse people
- Opportunity to chaperone events and trips to local attractions and events
- Shift Meals
About the Company
- Edconic Pre – College programs provide students with an immersive environment for learning, investigation, and exploration.
- Edconic fosters connections with friends, mentors, and instructors who share students' passions.
- Edconic offers intellectually curious students the opportunity to live and learn in dynamic locations, leveraging expertise from The New York Times, Sotheby's Institute of Art, Vogue College of Fashion, Manchester City Sports Business School, and Wired Education.
- Edconic empowers lives through education, transforming student passions into meaningful career trajectories.
- Edconic delivers relevant, experiential courses taught by industry experts from world-class brands.
- Edconic has a global reputation for developing world-class learning programs.
- Edconic has been operating for two decades, starting with the acquisition of Sotheby’s Institute of Art London campus in 2003.
- Edconic's portfolio includes programs with Sotheby’s Institute of Art, The School of the New York Times, City Football Leadership Institute, Conde Nast College of Fashion & Design, Manchester City Sports Business School, and Wired Education.
- Edconic is owned by Cambridge Information Group (CIG), a family-owned investment firm focused on long-term ventures in education, technology, and information services.
Equal Opportunity
- Edconic is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.