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About the Role
As a 100% employee-owned company with roots dating back to 1864, Marshall + Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most — so they can move forward with confidence. Our vision of creating a future that’s safer and more secure drives everything we do. Innovation is not optional here — it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together — across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success. At Marshall + Sterling, you’re not just joining a company — you’re joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all. This position is based out of Marshall+Sterling's Poughkeepsie Office. We’re seeking a skilled IT Systems Engineer to join our IT help desk. This role is the first point of contact for technical issues and plays a vital role in supporting our employees and technology infrastructure, including Microsoft O365, Intune, Azure Virtual Desktops, Salesforce, Vertafore, and other business-critical platforms. This position is perfect for someone who thrives in a fast-paced environment, values problem-solving, and is motivated by making an impact.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues to minimize disruption to business operations.
- Daily checks of off-site spam, attachment, and content filters.
- Troubleshoot access and performance issues with the cloud desktop environment.
- Manage help desk tickets to ensure timely follow-up and resolution.
- Participate in an after-hours on-call rotation to respond to urgent employee support issues.
- Support technology rollouts, upgrades, and testing.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field — or equivalent experience.
- Experience in IT support, systems engineering, or a related technical role.
- Strong troubleshooting, problem-solving, and documentation skills.
- Strong communication and interpersonal skills with a focus on customer service.
- Flexibility to work overnight, and weekends as required.
- Valid driver’s license and acceptable driving record.
- Travel to Marshall+Sterling offices as needed to provide on-site support for technology upgrades and rollouts.
Skills
- Microsoft O365
- Intune
- Azure Virtual Desktops
- Salesforce
- Vertafore
- CompTIA A+
- Network+
- Microsoft 365 Fundamentals
- AMS360
- ImageRight
- NYDFS
- SOC 2
- HIPAA
Location
- 110 MAIN STREET - Poughkeepsie, NY
Work Type
- Full Time
Experience Level
- Based on experience, education, and work location
Education Level
- Bachelor’s degree in IT, Computer Science, or related field — or equivalent experience.
Salary/Compensations
- $65000.00 - $70000.00
Benefits
- Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more!
- Employee Stock Ownership Program
About the Company
- As a 100% employee-owned company with roots dating back to 1864, Marshall + Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture.
- Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most — so they can move forward with confidence.
- Our vision of creating a future that’s safer and more secure drives everything we do.
- Innovation is not optional here — it's imperative.
- Collaboration is at our core, because we know we are stronger together — across teams, with our clients, and in the communities we serve.
- Our employee-owners are not only valued and empowered, but also directly invested in our collective success.
- At Marshall + Sterling, you’re not just joining a company — you’re joining an inclusive culture built on integrity, impact, and people-first values.
- Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.
- As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career.
- Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company’s success.
- Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company’s growth and success.
- No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment.