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About the Role
As the Employee Relations Manager, you will lead and empower ER operations across the UK and Canada within the People Services team. You will balance regional legislative compliance with the global ER strategy across five key pillars: Performance, Disciplinary, Grievances, Org Design Support, and Absence Management. You will care for our teams and workplace culture by triaging employment tribunal claims, managing complex escalations, and driving proactive alignment. Working collaboratively with senior leaders and HR business partners, you will deliver data-driven insights that continuously raise the bar and build positive workplace relationships.
Responsibilities
- Lead ER operations across the UK and Canada, ensuring local compliance while supporting global alignment.
- Hold strategic ownership for one designated ER pillar, driving consistency and excellence linked to business goals.
- Manage and triage UK employment tribunal claims and legal matters, partnering with external counsel when required.
- Provide expert guidance and escalation support on complex disciplinary, grievance, and Speak Up cases.
- Analyze ER case data and trends to deliver actionable recommendations and drive continuous improvement.
- Coach, mentor, and develop your team, supporting career growth through our ER framework.
- Facilitate ER representation during restructures, ensuring clear roles, consistent processes, and employee support.
- Collaborate with global HR stakeholders, HRBPs, and legal teams to align strategies and deliver impact.
- Leverage HR data tools and case management platforms like Workday and Jira Service Management effectively.
- Explore and implement innovative, smart ways of working to optimize team productivity and clarity.
Requirements
- Demonstrated background in Employee Relations or HR Business Partnering within matrixed, global organizations.
- Strong practical knowledge of UK Employment Legislation, tribunal processes, and compliance frameworks.
- Deep understanding of ER policies, complex investigations, and conflict resolution (including Speak Up cases).
- Awareness of (or eagerness to quickly learn) Canadian employment law frameworks.
- Excellent stakeholder management and communication skills to influence across all organizational levels.
- Passion for using data and metrics to identify opportunities, solve problems, and make a lasting impact.
- Commitment to our values—Lead, Deliver, Care—and driving a collaborative, customer-centric culture.
- Ability to travel internationally (approx. 10–15% of the time) to support regional teams.
Skills
- Workday
- Jira Service Management
Location
- UK
- Canada
Work Type
- Full-time
Experience Level
- Senior
Education Level
- CIPD Level 5 (or equivalent professional experience)
- CIPD Level 7 is a plus
About the Company
- We’re a leading global online delivery platform, and our vision is to empower everyday convenience.
- Our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
- Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
- Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice.
- At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation.
- Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins.
- By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Equal Opportunity
- No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.