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About the Role
The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so guests will look and feel AMAZING!
Responsibilities
- Greet and assist guests in a friendly, professional, and welcoming manner
- Provide exceptional customer service throughout the guest experience
- Manage lead outreach and follow up with prospective members to drive new memberships and appointments
- Build relationships with guests and members to encourage retention and repeat visits
- Promote and sell memberships, retail products, and studio services
- Educate guests on membership options, services, retail products, and promotions
- Follow up with prospective and existing members to increase conversions, rebookings, and retention
- Manage daily appointment scheduling, confirmations, cancellations, and rescheduling using Mindbody
- Maintain accurate client and membership information and ensure all transactions are processed correctly
- Support the front desk team with daily opening, closing, and studio organization responsibilities
- Monitor and communicate studio needs, including retail and front desk supplies
- Assist with resolving guest concerns and escalate issues to management when necessary
- Meet and track sales, membership, and lead-conversion goals
- Maintain a clean, organized, and welcoming front desk and studio environment
- Support and assist fellow team members to ensure a smooth and positive guest experience
Requirements
- Manages lead outreach and contacts prospective members
- Knowledge of Marketing on best demonstrated practices for lead conversion strategies
- Customer service oriented with a focus on member retention
- Results oriented, metrics driven
- 2+ years of Sales experience preferred
- Basic computer skills
- Ability to multitask
- Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
- Strong verbal and written communications skills
- Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
- Must be an excellent organizer and problem solver with strong project management skills
- Must be able to work flexible days and hours; including nights, weekends, and holidays
- MindBody Software experience a plus
- 2+ years of sales, retail, hospitality, or customer service experience required
- Sales and customer-service focused with an emphasis on member retention and relationship building
- Experience with lead follow-up, sales conversion, or membership sales preferred
- Results-oriented and comfortable working toward sales and performance goals
- Strong verbal and written communication skills
- Outgoing, positive, cheerful, engaging, energetic, and resourceful personality
- Strong interpersonal skills with the ability to communicate confidently with both guests and team members
- Excellent organizational and problem-solving skills
- Ability to multitask and prioritize in a fast-paced studio environment
- Basic computer skills and ability to learn new software quickly
- Mindbody experience is a plus
- Ability to work flexible days and hours, including evenings, weekends, and holidays
- Reliable, professional, and comfortable taking initiative in a leadership role
Skills
- Sales
- Customer Service
- Marketing
- Lead Conversion
- Member Retention
- Metrics Driven
- Computer Skills
- Multitasking
- Communication Skills
- Interpersonal Skills
- Organization
- Problem Solving
- Project Management
- MindBody Software
Work Type
- Full time
- Part time
Experience Level
- 2+ years of Sales experience preferred
- 2+ years of sales, retail, hospitality, or customer service experience required
Salary/Compensations
- Potential to make between $17-18 per hour depending on experience
Benefits
- Full time or Part time position with competitive compensation plan
- Applicable days off
- Free eyelash services including volume upgrades
- Membership & Retail sales bonus commissions
- Flexible Hours
- Discounts on all retail products
- Clear career path to grow as a professional
- Ongoing training
- Time off/vacation, and sick time
- Clear opportunities for professional growth and advancement
- Ongoing training and development
About the Company
- The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services.
- Each Amazing Lash Studio® location is independently owned and operated.
- Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios.
- All individuals hired by franchise owners’ studios are their employees, not those of ALF.
- Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.