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About the Role

The Client Development Manager will proactively provide and coordinate strategic and practical client development, client relationship management, and service delivery support for a group of priority Client Teams in the Life Sciences and Private Equity industries with the objective of developing deep, long-term, mutually beneficial institutional client relationships. This position works alongside internal stakeholders and may at times be client facing. The CDM will also provide support on other client development initiatives as assigned.

Responsibilities

Manage portfolio of Client Teams in the Life Sciences and Private Equity industries.
Identify and implement strategies and tactics to improve client satisfaction, expand into new areas of service and grow client revenues.
Develop and nurture a core team around the relevant Client Teams.
Take responsibility for the development and execution of Client Team plans.
Create and manage the annual Client Team budget.
Ensure each Client Team is managed in accordance with best practice client account processes.
Organize and actively participate in regular Client Team meetings.
Commission client research in support of specific pitches or to enhance client team’s general overall knowledge of the client’s business.
Monitor and share intelligence about the client and its market with an eye for opportunities to enhance the client team’s knowledge-base, assist with cross-selling, develop value added training, etc.
Monitor financial performance, establish management tools, systems and billing processes, and review monthly client financial reports.
Coordinate and manage client-wide RFPs, pitches, panel renewal procedure and fee arrangements.
Identify opportunities to conduct post-pitch debriefs, post-matter reviews, statesperson visits, and annual meetings with the clients.
Ensure delivery of service commitments agreed with the client and implement systems and procedures to promote client service quality and consistency.
Develop relationships with the client becoming the key contact person where appropriate.
Manage and develop junior members of the Client Development team when appropriate.

Requirements

Senior professional experience with a minimum of eight (8) years of experience in business development and key account management within a large professional services firm.
Demonstrated knowledge of the life sciences and private equity industries is strongly preferred.
Proven ability to work in a (virtual) team and effective in collaborating across various teams, countries and cultures.
Demonstrated track record of success and results within a partnership or professional services environment.
Must have executive level presence, a high degree of poise and presence with the ability to interact effectively, build relationships with several different different constituents, and the ability to influence action and achieve results.
Must be able to establish credibility with partners, tailoring your style to bring to bear the right mix of confidence, tact and persistence in working with the firm's lawyers across offices.
Effecting change without direct authority.
High level of self-motivation and results orientation, setting and achieving goals.
Demonstrate advanced stakeholder management, communication skills, diplomacy and negotiation skills to achieve buy-in and ownership of stakeholders.
Able to work within a matrixed organization - balancing the needs of the client and firm goals.
Strong collaboration, team work and sharing of best practices.
Strong understanding of new business processes and platforms, CRM and the emerging technologies needed to help win and retain the client’s legal work.
Ability to operate calmly under pressure and manage competing priorities, be methodical and logical, thrive in a robust and fast-paced environment.
Excellent communication, project management and key client account best practices.

Skills

Business development
Key account management
Life sciences industry knowledge
Private equity industry knowledge
Team collaboration
Cross-cultural collaboration
Executive presence
Relationship building
Influencing
Stakeholder management
Communication
Diplomacy
Negotiation
Client relationship management
Project management
CRM
New business processes

Location

Boston
New York

Work Type

Hybrid

Experience Level

8+ years

Education Level

Bachelor's degree
MBA preferred

Salary/Compensations

Boston: $150,100 - $240,150
New York: $161,000 - $257,600

Benefits

Comprehensive health and well-being benefits
Personal and professional development
Career growth opportunities
Collegial and supportive culture
Discretionary bonus based on performance

About the Company

Ropes & Gray is a preeminent global law firm.
The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years.
The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.
The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Equal Opportunity

Ropes & Gray is an equal opportunity employer.