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About the Role
Carwow is hiring an Account Manager to join the Get Your Car (New Market) team, focused on car buying. This role involves becoming an expert on client brands, managing client relationships, providing performance analysis, and driving growth through upselling.
Responsibilities
- Become an expert on your brands, gaining a deep understanding of their challenges, opportunities and overall performance on the Carwow platform.
- Maintain regular and proactive communication with clients, primarily through phone and video calls, to build strong and long lasting relationships.
- Provide insightful performance analysis and recommend process improvements to dealer partners to enhance their return on investment on Carwow.
- Lead the onboarding and training of new dealerships, ensuring a seamless experience and driving high retention rates.
- Take ownership of your portfolio’s performance, with clear targets including the upselling of additional products and services.
- Collaborate closely with the field based Partner Success team to ensure client strategies are executed seamlessly and effectively.
Requirements
- Excellent communication skills are essential, with a strong focus on building and nurturing relationships both within Carwow as well as with external dealer partners.
- Excel at fostering connections through proactive outreach via phone calls and in-person client meetings.
- A consultative and creative problem solver, you take the time to understand each client’s business, offering tailored solutions to address their challenges.
- Demonstrated ability to identify opportunities for growth and effectively upsell additional products and services to dealer partners, driving value for both the dealer partner and Carwow.
- Self-motivated, proactive, and results-driven; you take ownership of your own performance without the need for micromanagement.
- Ruthlessly prioritise the highest-impact tasks that drive business results while effectively managing the expectations of multiple stakeholders.
- A collaborative team player who works seamlessly with colleagues, particularly our field-based Partner Success team, to achieve common targets.
- Adaptable and resilient, you thrive in a fast-paced environment and quickly adjust to evolving priorities.
- Proficient in handling and analysing basic data using Excel/Google sheets.
- Familiarity with digital marketing is highly advantageous.
Skills
- Communication
- Relationship building
- Client management
- Performance analysis
- Upselling
- Onboarding
- Training
- Problem solving
- Data analysis
- Digital marketing
Location
- Hybrid
Work Type
- Hybrid working
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive salary
Benefits
- Hybrid working
- Competitive salary
- Matched pension contributions
- Share options
- Vitality Private Healthcare
- Eyecare vouchers
- Life Assurance
- Monthly coaching sessions with Spill
- Enhanced holiday package
- Bank Holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house
- 30 days of annual leave per year (after 3rd year anniversary)
- 35 days of annual leave per year (after 10th year anniversary)
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave
- Fertility treatment policy
- Pregnancy loss policy
- Bubble childcare support
- Discounted nanny fees
- Latest tech (Macbook or Surface)
- Up to £500/€550 home office allowance
- Generous learning and development budget
- Regular social events
- Refer a friend bonus
About the Company
- Carwow's mission is to become the car-changing destination of choice by combining technology, media, and deep automotive expertise. They have grown significantly, with substantial amounts of money in cars bought and listed on their platform. They acquired Autovia, doubling their audience and significantly increasing their YouTube subscribers, print magazine sales, and web content reach. They are still expanding and innovating.
- Carwow is one of the largest online car-changing destinations in Europe.
- Last year, Carwow grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through their Sell My Car service.
- In 2024, Carwow acquired Autovia, creators of AutoExpress and Evo magazines, doubling their audience.
- Together, they have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views.
- They sell 1.2 million print copies of their magazines and have an annual web content reach over 350million.
Equal Opportunity
- Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.