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About the Role
As a Phones and Cashier Support, you will manage professional phone inquiries and perform administrative and cashier duties. You will uphold CHANEL standards for customer service, product knowledge, and teamwork while supporting both the Boutique and Head Office operations.
Responsibilities
- Provide excellent customer service via telephone
- Accurately document and deliver messages to Fashion Advisors
- Establish and maintain strong client relationships through prompt communication
- Process transactions precisely at the cashier station
- Maintain and stock Cash and Wrap stations
- Prepare packaging and assist with gift wrapping
- Provide high-level service to colleagues, management, and Head Office
- Communicate effectively across various boutiques and Head Office
- Maintain reliability, flexibility, and a courteous demeanor
- Ensure absolute confidentiality of company commercial activities and internal affairs
Requirements
- 1-3 years of experience in customer service
- Ability to handle multiple tasks simultaneously
- Strong organization and follow-up skills
- Proven ability to work in a fast-paced environment
- Willingness to work retail hours including weekends and flexible shifts
- Comfortable working with different departments and teams
- Fluent in English
Skills
- Verbal and written communication
- Retail operations
- Phone customer service
- French language proficiency (asset)
Location
- Yorkdale Boutique, North York, ON
Work Type
- Full-time
- Permanent
Experience Level
- 1-3 years
Salary/Compensations
- $55,000 base salary plus bonus
Benefits
- Private medical and dental insurance
- Long-term disability coverage
- Life insurance
- Accidental death and dismemberment insurance
- Company pension plan
- Bonus program
- Generous vacation days
- Sick leave
- CSR volunteering days
- Birthday day off
- Global parental leave policy
- Employee Assistance Program (EAP) with 24/7 access to counseling and legal support
- Mentorship programs and professional development opportunities
About the Company
- CHANEL is a creative and passionate brand focused on an inclusive culture that nurtures personal growth and collective progress.
Equal Opportunity
- CHANEL CANADA ULC. welcomes all applicants and is committed to fair and accessible employment practices.
- Accommodations are available upon request for candidates with disabilities throughout the recruitment process.