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About the Role
Warby Parker is seeking skilled and enthusiastic Opticians to join their team, playing an integral part in helping people see. In this role, you will become an expert in the brand and its products, delivering extraordinary customer service to ensure customers leave excited and confident about their glasses. You will partner with motivated, collaborative individuals and expand your skill set with career-advancing resources and benefits. The ideal candidate is a lifelong learner eager to help Warby Parker grow.
Responsibilities
- Work directly with customers to help meet all of their eyewear needs
- Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
- Check that finished eyewear meets optical standards, as well as customer requirements and requests
- Use expertise to explain prescription terminology and product offerings to customers
- Work with the team to ensure all customers receive exceptional service
- Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
- Collaborate with the team to form best practices for sales and customer service that can be implemented throughout the organization
- Represent the brand to help educate others and get them excited about Warby Parker's values and mission
Requirements
- A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
- Passionate about the eyewear and retail industries
- A clear, effective, and professional communicator
- Dedicated to going above-and-beyond to make customers and teammates happy
- An energetic, positive team player able to adapt in a fast-paced, ever-changing work environment
- Extremely detail-oriented and capable of juggling a wide range of responsibilities
- Open-minded and constantly learning
- Someone who takes their work very seriously, but not themselves
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Skills
- Communication
- Customer Service
- Sales
- Adaptability
- Detail-oriented
Location
- Remote
- Hybrid
- Onsite
Work Type
- Full-time
- Part-time
- Contract
Experience Level
- Entry Level
- Mid Level
- Senior Level
Education Level
- Licensed Dispensing Optician
- ABO-Certified Optician
Salary/Compensations
- Competitive base salary/hourly rate
- Variable compensation for eligible employees
- Overtime pay for non-exempt employees working more than 40 hours
Benefits
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid sick leave
- Paid Holidays
- Vacation days per year
- Retirement savings plan (401(k))
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
About the Company
- Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
- They are constantly asking themselves how they can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be.
- They want to demonstrate that a business can scale while doing good in the world, without charging a premium for it.
- Since launching in 2010, they have pioneered ideas, designed products, and developed technologies that help people see.
- They offer everything needed for happier eyes at a price that leaves money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests.
- They offer exceptional vision care that is simple and accessible.
- They believe in vision for all, which is why for every pair of glasses or sunglasses sold, a pair of glasses is distributed to someone in need through their Buy a Pair, Give a Pair program.
Equal Opportunity
- Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
- If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.
- WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked).
- WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).