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About the Role
The Resident Experience Manager leads the property team in creating an exceptional living environment for residents, overseeing leasing, marketing, and administrative operations. This senior role involves team leadership, financial oversight, and maintaining strong communication with university partners.
Responsibilities
- Supervise the office team and community assistants, overseeing leasing, marketing, and administrative operations.
- Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives.
- Conduct performance evaluations and discussions with team members.
- Collaborate on compensation adjustments for direct reports.
- Ensure leasing, marketing, and administrative efforts meet company standards.
- Direct team’s marketing efforts, ensuring successful events and programs.
- Audit website for accuracy and visual standards.
- Manage the process to assist with collecting resident feedback and survey results, and create action plans for improvement.
- Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
- Partner closely with Service Manager to ensure property is well-maintained and meets curb appeal standards.
- Own property financials, including purchasing and performance to budget, with the Service Manager.
- Ensure consistent and ongoing communication with University partners.
- Represent ACC as property leader at resident functions and marketing events.
- Oversee all resident communication, including events and notices.
- Manage rent collection and eviction processes in partnership with centralized services.
- Resolve resident conflicts and disputes.
- Maintain key control oversight, including key box access.
- Perform other duties as assigned by manager.
Requirements
- 2 years’ of leadership experience in student or multi-family housing, or similar industry.
- Demonstrated leadership skills.
- Strong communication and collaboration skills.
- Ability to navigate conflict resolution and support team development.
- Readiness to grow into full site-level leadership responsibilities.
Skills
- Leasing
- Marketing
- Customer service
- Facility management
- Budgeting
- Supervision
- Business administration
- Public relations
- Residence life
- Business development
- Student development
- Communication
- Collaboration
- Problem-solving
- Conflict resolution
Location
- U Club Binghamton - Binghamton, NY
Work Type
- Full Time
Experience Level
- Early-career leader
- 2 years’ of leadership experience
Education Level
- Bachelor’s degree in business or relevant field preferred
Salary/Compensations
- $60,000 / year
Benefits
- Dental
- Vision
- 401(k) with Employer Matching
- Medical & Dependent Care Flexible Spending Accounts (FSA)
- Life Insurance
- Sick Leave
- Paid Time Off
- Paid Pregnancy & Childbirth Leave
- Paid Paternity Leave
- Health Insurance
- Health Savings Account (HSA) with Employer Matching
- Short-Term & Long-Term Disability
- Preferred Membership Pricing at Local & National Companies
- CoreGiving Volunteer Days
- Referral Program
- Charity Matching Program
About the Company
- Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities.
- We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
- The core of American Campus culture involves everyone being fully invested in everything that e do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
- Serve as an American Campus representative and liaison in all interactions.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.