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About the Role

Oversee the day-to-day experience of the New York office, blending front-of-house hospitality, office management, and administrative support with a focus on client-facing excellence. This position ensures the office environment reflects the brand, supports client engagement, and operates seamlessly.

Responsibilities

Serve as the first point of contact, welcoming and hosting clients, guests, and employees with professionalism and warmth.
Maintain a polished, welcoming, and client-ready office environment.
Coordinate meeting room setup and ensure spaces are prepared for internal and client-facing meetings.
Oversee catering, refreshments, and hospitality services for meetings, events, and client visits.
Anticipate workplace and guest needs to deliver an exceptional employee and client experience.
Coordinate and execute office facilities maintenance, including vendors, repairs, cleanliness, and organization.
Ensure office upkeep, including kitchen, meeting rooms, common areas, and executive offices.
Manage pantry inventory, including coffee, tea, cups, mugs, snacks, paper goods, etc.
Ensure all beverage machines are equipped and operational at all times.
Manage inventory of milk, removing and replacing expired items, and labeling employee items.
Manage inventory for closet, kitchen, and restroom supplies.
Liaise with building management and service providers on maintenance items.
Maintain cleanliness standards and overall presentation throughout the office.
Provide administrative support as approved by line management, including scheduling meetings, coordinating travel, PO creation, and expense reports.
Manage conference room operations, including schedule coordination, set-up, and supplies.
Support internal preparation and logistics for client meetings, pitches, and events.
Manage mail, deliveries, office logistics, conference room scheduling, and meeting space utilization.
Coordinate Day One onboarding, ensuring a seamless new hire experience.
Prepare workstations, technology access, ID badges, building credentials, and office supplies for new employees.
Conduct office orientations, workplace tours, and introductions to key personnel.
Partner with Human Resources, IT, and hiring managers to complete onboarding requirements before start dates.
Serve as the primary contact for new hire office-related questions and support throughout onboarding.
Maintain office security, including visitor registration, access badges, and guest management procedures.
Support internal events, employee engagement programs, team activities, and culture initiatives.
Drive improvements to office operations, workplace processes, and the overall employee and client experience.
Support health, safety, and emergency preparedness procedures in collaboration with building management and internal stakeholders.
Provide front desk coverage and maintain an in-office presence Monday through Friday, from 8:30 a.m. to 5:30 p.m.
Adhere to SOX control responsibilities where applicable.

Requirements

Bachelor's degree preferred, or equivalent combination of education and relevant work experience.
3+ years of experience in workplace coordination, office management, facilities management, executive support, hospitality, or a related field.
Exceptional customer service and interpersonal skills with a professional, polished demeanor.
Strong organizational and multitasking abilities, with the ability to prioritize competing demands in a fast-paced environment.
Demonstrated ability to work independently, exercise sound judgment, and maintain confidentiality.
Excellent verbal and written communication skills.
High attention to detail and commitment to delivering a best-in-class workplace and guest experience.
Proactive, solution-oriented mindset with the ability to anticipate needs and resolve issues efficiently.
Experience coordinating vendors, facilities services, office maintenance, and workplace operations.
Ability to lift and move office supplies, packages, and catering deliveries up to 25 lbs. as needed.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
Experience with Microsoft Dynamics 365 or similar ERP/business management systems preferred.
Experience with calendar management and meeting scheduling platforms such as Outlook.
Familiarity with expense reporting, purchase order creation, and invoice processing.
Experience using visitor management, room reservation, and workplace management systems is a plus.

Skills

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
Microsoft Dynamics 365 or similar ERP/business management systems
Calendar management
Meeting scheduling
Expense reporting
Purchase order creation
Invoice processing
Visitor management systems
Room reservation systems
Workplace management systems

Location

New York

Work Type

Full-time
In-office presence required

Experience Level

3+ years of experience

Education Level

Bachelor's degree preferred

Salary/Compensations

USD 80000 - USD 90000 - yearly

Benefits

Great place to work
Opportunity and voice to affect change
Healthy, productive and flexible working environment
Respects work-life balance

About the Company

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest.
Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Equal Opportunity

Turner & Townsend is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.