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About the Role
Performs day-to-day electronic banking operations, including originating, processing, and servicing applications for online banking, e-Statements, ACH, remote capture, and bill pay support, while adhering to regulatory compliance guidelines. Troubleshoots software conflicts and collaborates with the Deposit Operations team to maintain core applications.
Responsibilities
- Process and respond to action items and customer communication generated online and via email related to e-banking.
- Monitor bill pay issues in the management console and assist with bill payment disputes.
- Process requests for adds, changes, and research related to e-banking services.
- Perform maintenance with approvals and closed consumer remote deposit capture agreements.
- Process ACH transactions with various exception indications.
- Research, correct, and mark items for posting or return.
- Review various departmental reports.
- Use regulatory compliance identity verification software to assess customers against government lists for OFAC compliance.
- Report unclaimed property to the Office of Unclaimed Funds.
- Perform other duties as needed.
Requirements
- Above average computer skills.
- Highly motivated and capable of handling multiple tasks.
- Adaptable to change.
- Active team player.
- General knowledge of Excel, Windows platform, and Microsoft Office suite.
- Pleasant telephone and communication skills.
- Strong attention to detail.
- Discretion to handle highly confidential and sensitive material.
Skills
- Online banking
- e-Statements
- ACH processing
- Remote capture maintenance
- Bill pay support
- Software troubleshooting
- Regulatory compliance
- OFAC compliance
- Unclaimed property reporting
- Excel
- Windows
- Microsoft Office
Experience Level
- 3-5 years of experience in banking with an emphasis on fraud