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About the Role
This role involves delivering an effective housing advice service for young people within the Housing team, supporting clients with complex needs and ensuring they are referred to suitable accommodation.
Responsibilities
- Deliver a housing advice service to young people with multiple needs.
- Ensure young people receive a high-quality service from registration to move-on.
- Take a hands-on approach to dealing with complex or difficult cases.
- Carry out thorough needs assessments with young people.
- Refer young people into appropriate accommodation and to external specialist services.
- Provide expert advice and guidance relating to young people's housing situations.
- Monitor and evaluate young people’s progress.
- Engage external partners who can provide accommodation and move-on opportunities.
- Refer young people to internal New Horizon Youth Centre teams (Health, Youth Work, Outreach, Youth Justice) to support their progression.
- Provide advocacy and refer young people to specialist external advice services (advocacy, substance misuse, mental health, immigration, counselling, financial/debt advice, legal services).
- Attend regular briefings, team meetings, reflective practice, and clinical supervision.
- Address Health and Safety or safeguarding issues at all times.
- Proactively share best practice with internal and external stakeholders.
- Identify and act to maximise NHYC’s profile by seeking opportunities with specialists and agencies for resources, funding, or services.
- Promote and represent NHYC at relevant forums, meetings, and events.
- Produce and maintain accurate and useful information in various formats.
- Record all client contacts appropriately and maintain relevant files and recording systems.
- Produce written reports for NHYC, external service providers, and funders.
- Input and extract information from client monitoring systems, accounting, and database systems.
- Utilize relevant software for report production.
- Be self-servicing in day-to-day administration and follow team and NHYC administrative procedures.
- Review and evaluate own performance to identify strengths and areas for development.
- Identify own learning and development needs and opportunities.
- Undertake development and training opportunities and obtain maximum benefit through review, reflection, and practice.
- Take a proactive approach to supervision, including line management supervision, team meetings, team reflective practice, and clinical supervision.
- Contribute positively and constructively to the development of teams, service, and NHYC.
- Cover for other team members where necessary.
- Follow NHYC’s policies, procedures, and performance expectations.
- Undertake other duties compatible with the level and nature of the post as required.
Requirements
- Ability to work effectively with young people facing homelessness to identify personal goals and support mechanisms for change.
- Experience of delivering specialist housing advice services within a youth, community, or other relevant setting.
- Proven track record of assessing, referring, advocating, and progressing vulnerable people into stable accommodation outcomes.
- Working knowledge of accommodation options and referral pathways relevant to the client group.
- Experience of working in partnership with internal and external stakeholders.
- Ability to maintain enthusiasm for a high level of contact with clients.
- Genuine interest in helping vulnerable people/young people make changes towards independent living.
- Experience and knowledge around safeguarding policy and procedures for children and vulnerable adults.
- Knowledge of health and safety issues in a working environment.
- Working knowledge of and commitment to Equity, Diversity, and Inclusion.
- Understanding of challenging behaviour young people might demonstrate and ability to deliver strategies for dealing with such behaviour.
- Experience of using IT systems (including knowledge of databases) to support work goals.
- Willingness and ability to work outside of normal hours on occasion.
- Willingness to work flexibly in response to changing organizational requirements.
- Willingness to travel to different sites in London.
Skills
- Housing advice
- Client assessment
- Referral and progression into accommodation
- Stakeholder engagement
- Advocacy
- Safeguarding
- Health and Safety
- Equity, Diversity, and Inclusion
- Behavior management
- IT systems proficiency
- Database management
- Report writing
- Information management
Location
- New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR
Work Type
- Full-time
- Permanent
Experience Level
- Experienced
Salary/Compensations
- AP26: £32,136.00 – AP30: £35,778.08
About the Company
- New Horizon Youth Centre (NHYC) delivers an effective housing advice service for young people.