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About the Role
The General Manager will oversee the operational management of the Strandbrook Estate, leading multidisciplinary site teams and managing all aspects of facilities and property management. This leadership role involves strategic direction for the Building Management Team and close collaboration with client teams to enhance the portfolio and manage forward maintenance and lifecycle investment strategies.
Responsibilities
- Overall responsibility for the operational management of the Strandbrook Estate.
- Lead multidisciplinary site teams.
- Oversee all aspects of facilities and property management, including health and safety, compliance, technical services, soft services, building fabric, service charge management, occupier fit-outs, sustainability initiatives, and capital projects.
- Provide leadership and strategic direction to the Building Management Team.
- Ensure service delivery consistently meets and exceeds client and occupier expectations.
- Play a key role in project mobilisation, transition from practical completion into operational management, and ongoing enhancement of the portfolio.
- Manage forward maintenance planning and lifecycle investment strategies.
- Engage stakeholders.
- Support the successful delivery of major refurbishment and redevelopment projects.
Requirements
- Minimum of four years' experience operating at a senior facilities or building management level.
- Proven experience managing large, multi-let commercial or mixed-use properties.
- Demonstrable experience supporting buildings through construction, refurbishment, fit-out, and mobilisation phases.
- Strong technical understanding of building services and smart building technologies.
- IOSH qualification.
- NEBOSH General Certificate.
- Strong knowledge of health and safety legislation and compliance requirements.
- Comprehensive understanding of service charge management and the RICS Professional Standard - Service Charges in Commercial Property.
- Excellent leadership, communication, and stakeholder management skills.
- Strong financial, operational, and project management capabilities.
- Customer-focused approach with a commitment to service excellence.
- Membership of IWFM or another recognised professional body (Desirable).
- Experience managing high-profile, premium commercial assets (Desirable).
- Experience of project delivery and CDM regulations (Desirable).
- Knowledge of ESG, sustainability frameworks, and environmental management initiatives (Desirable).
- Experience working within complex mixed-use environments (Desirable).
- Must confirm the right to work in the UK.
Skills
- Building services
- Smart building technologies
- Health and safety legislation
- Compliance requirements
- Service charge management
- Leadership
- Communication
- Stakeholder management
- Financial management
- Operational management
- Project management
- Customer focus
- Service excellence
- Project delivery
- CDM regulations
- ESG
- Sustainability frameworks
- Environmental management
Location
- UK
Work Type
- Full-time
Experience Level
- Senior
Education Level
- IOSH qualification
- NEBOSH General Certificate
About the Company
- Founded in 1978, this Canadian-born business has grown into a global organization with 120 locations across 20 countries.
- The company is a global commercial real estate advisory firm aiming to create vibrant buildings, cities, and places that deliver long-lasting social value and economic impact.
- They believe that the places we live, work, and play have the power to make us happier and healthier.
- The company fosters a culture of curiosity, passion, and strategic intelligence, valuing individuals' ability to drive change.
- Collaboration is embedded in their work, offering employees autonomy and opportunities to engage across the business.
- Their Principal-led, privately-owned model allows employees to own a share of the business and become Principals, giving them a real say in the company's future.
- This model helps attract, engage, and retain top talent.
Equal Opportunity
- Avison Young is committed to empowering women, increasing diversity at board, leadership, and Principal levels.
- They have an internal Women's Network of over 500 members focused on networking, learning, and advising on strategies for promoting access, opportunity, and inclusion.
- Their global DEI steering committee shapes strategy to increase industry access for underrepresented groups and accelerate initiatives led by employee resource groups.
- The company examines policies and practices to create accountability for results and communicate progress.
- Their culture is underpinned by an approach to diversity, inclusion, and well-being, aiming to empower employees, reflect diverse backgrounds, foster belonging, and create a supportive community.
- Avison Young is an equal opportunity employer committed to equitable treatment of employees and job applicants.
- They implement deliberate strategies to advance underrepresented communities in commercial real estate careers.
- As a Disability Confident Employer, they are committed to removing obstacles to inclusion and offer adjustments for applicants needing support.
- They encourage applications from individuals who may not meet every person specification requirement, valuing passion and potential.
- Hiring processes are inclusive, giving everyone a chance to demonstrate their capabilities.