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About the Role
The Supervisor plays a key role in achieving store standards by leading by example, embracing an entrepreneurial spirit, and inspiring their teams through passion and belief in our brands. Our stores are the main touch points with our consumer base and must set the tone for our brands.
Responsibilities
- Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales, and profit.
- Support the management team in managing personnel, product, merchandising, business processes, and store results.
- Participate in weekly management and staff meetings.
- Clearly communicate marketing and sales promotions to staff.
- Drive shop floor sales and exceed store targets by motivating the team and offering customers an exemplary store journey.
- Foster a positive store experience by treating all customers and colleagues fairly and consistently.
- Support the team in delivering the business strategy and ensuring consistent training on product knowledge and store maintenance.
- Achieve company standards/goals for personal sales results, including sales vs. budgets, sales per hour, and units per transaction.
- Perform manager-on-duty functions, manage store opening/closing, and oversee the sales floor.
- Focus staff on the importance of quality relationships with internal and external customers.
- Ensure staff accountability for building a repeat customer base through unparalleled spirited service.
- Ensure "door to floor" best practices with visual merchandising directives for sales floor and back room are executed and continually reviewed.
- Work with the management team to build a talent pool for key positions, including possible successors.
Requirements
- Previous track record of supervisory or specialist roles within a premium or luxury brand.
- Previous people management experience with the ability to resolve conflict and unproductive disagreements.
- Effective communicator with the ability to build relationships with ease.
- Team player who recognizes and celebrates the contributions and achievements of others.
- Confident in giving feedback that promotes positive behavioral change.
- Ability to work well with change, adapt quickly, and work with pace.
- Energetic and authentic with a clear presence on the shop floor.
- Approach all issues with a ‘can do’ attitude and act with initiative to find in-store solutions.
Skills
- Customer service
- Sales
- Profit management
- Personnel management
- Product merchandising
- Business processes
- Marketing
- Sales promotions
- Team motivation
- Store experience
- Conflict resolution
- Relationship building
- Feedback delivery
- Adaptability
- Visual merchandising
Location
- New York City
Work Type
- Full-time
Experience Level
- Supervisor
About the Company
- TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985.
- Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury.
- The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions.
- Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: Fashion, Art, Music, Entertainment and Sport.
- Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand.
- PVH focuses its passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.
- PVH is driving fashion forward for good, as one team with one vision and one plan.
Equal Opportunity
- PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
- In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.