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About the Role
Join the Applied AI team within the AI Centre of Excellence, reporting to the Lead Applied AI Engineer. You will collaborate with business verticals, engineering, security, vendors, and stakeholders to build, administer, and enhance AI-enabled systems and SaaS platforms supporting customers and colleagues. The team builds and operates applied and agentic AI workflows, SaaS services, integrations, and data pipelines to achieve business objectives. You will contribute to production services, developing skills while improving reliability, automation, and operational outcomes.
Responsibilities
- Administer and continuously improve a range of SaaS platforms and AI-enabled services, including configuration, access, environments, integrations, and lifecycle management.
- Build and maintain applied and agentic AI workflows and automation pipelines that connect models, tools, business data, APIs, and SaaS systems.
- Use Google ADK or similar frameworks to build, test, and iterate on tool-using agents and AI-powered automations.
- Monitor service health, usage, cost, and performance; lead testing, evaluation, and incident triage to improve reliability and prevent recurring issues.
- Partner with product, engineering, security, vendors, and business teams to translate needs into effective platform configurations, integrations, and automations.
- Document configurations, dependencies, and runbooks, applying secure change-management, governance, and operational practices.
Requirements
- Experience administering cloud-based business systems, including configuration, user access, environments, integrations, release management, and vendor support.
- Experience building agentic workflows that combine models, tools, and business data, including orchestration, retrieval-augmented generation, and evaluation.
- Strong knowledge of REST APIs, webhooks, and event-driven or scheduled pipelines for connecting SaaS platforms, AI services, and backend systems.
- Familiarity with cloud environments, preferably Google Cloud Platform, CI/CD, observability, incident management, and secure operational practices.
Skills
- SaaS Administration
- Applied AI & Agentic Workflows
- Google ADK or similar frameworks
- API & Data Integration
- REST APIs
- Webhooks
- Event-driven pipelines
- Scheduled pipelines
- Cloud environments
- Google Cloud Platform
- CI/CD
- Observability
- Incident management
- Secure operational practices
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Benefits
- Company pension contributions at 5%
- Individualised training budget
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Ability to buy and sell annual leave
- Cycle to work scheme
- Season ticket loan
- Eye care vouchers
About the Company
- We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway.
- Our trailblaze together culture is what drives our success, powered by our people and the way they work.
- Using progressive technology, we drive cutting-edge innovation and improve how our customers discover, book and experience their holidays.
- You’ll have the opportunity to accelerate your growth through meaningful challenges, new experiences and the freedom to shape your own path.
- You’ll create impact for our future by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our enhanced international community of talented, collaborative and passionate teams.
Equal Opportunity
- At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed.
- We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions.
- As we continue to grow and evolve, we want everyone to feel supported and able to do their best work.
- We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.