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About the Role
Four Seasons Hotel Austin is seeking a Concierge to join our dynamic Rooms Team, looking for someone with excitement and dedication in serving our guests. The Concierge acts as a local expert, making personalized recommendations and arranging services to enhance the guest experience.
Responsibilities
- Make recommendations to guests based on their needs.
- Manage the guests' overall experience and personalize their stay.
- Arrange transportation, babysitters, dog walkers, and flowers.
- Provide exceptional guest service.
Requirements
- Member of Les Clefs d’Or preferred
- Knowledge of Opera preferred
- One to two years’ experience working as a Concierge or within Front Office preferred
- Strong knowledge of the city to make recommendations
- Ability to multi-task on several items at once
- Work authorization in the United States
Skills
- Customer service
- Local knowledge
- Multi-tasking
- Communication
Location
- Austin, Texas
Work Type
- Full-time
- Flexible schedule (mornings, evenings, weekends, holidays)
Experience Level
- 1-2 years experience in Concierge or Front Office preferred
Salary/Compensations
- Competitive Salary, wages
Benefits
- Medical, Dental and Vision Insurance after 30 days
- Room night stays at Four Seasons Worldwide
- Employee meals prepared by the Four Seasons Culinary Team
- Dry cleaning and alteration of employee uniforms
- Parking in Downtown Austin during work shifts
- Discounted public transportation options
- Discounted Four Seasons beds and bedding
- Discounted Gold’s Gym membership
- Vacation, Sick, Twelve (12) Paid Holidays
- 401k participation with a company matching program
- 100% Company-Paid Parental Leave
- Growth opportunities within Four Seasons
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
About the Company
- Four Seasons is a collective of individuals committed to luxury with genuine heart, fostering a world-class employee experience and company culture.
- The Four Seasons culture is built on recognizing familiar faces, welcoming new ones, and treating everyone with respect.
- Our purpose is to create lasting impressions through genuine connections.
- The hotel is a lakeside retreat in downtown Austin, offering 286 guest rooms, two dining outlets, a luxury spa, and event space.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- EEOC is The Law Information poster available.