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About the Role
Lead one of Sheridan Nurseries' Garden Centres, driving sales growth, profitability, guest experience, operational excellence, and team development. Build a high-performing culture, identify efficiency improvements, and create an exceptional shopping experience.
Responsibilities
- Achieve sales, gross margin, labour, shrink, and profitability targets.
- Analyze financial results and KPIs to identify opportunities and drive corrective action.
- Develop and execute store business plans to increase sales, profitability, and traffic.
- Drive labour productivity through effective scheduling, workload management, and resource allocation.
- Monitor and control expenses while ensuring exceptional guest service standards.
- Build, coach, and develop a high-performing leadership and sales team.
- Create a culture of accountability, engagement, recognition, and continuous development.
- Recruit, onboard, train, and retain top talent.
- Identify and develop future leaders through succession planning and talent development.
- Lead through visibility, communication, and active involvement on the sales floor.
- Foster a positive and engaging workplace culture that promotes teamwork, inclusion, and employee retention.
- Deliver an exceptional and consistent guest experience that reflects Sheridan Nurseries' values and reputation.
- Ensure all team members are knowledgeable, engaged, and focused on providing outstanding service.
- Resolve customer concerns professionally and effectively while maintaining long-term customer relationships.
- Ensure the store operates safely, efficiently, and in compliance with all company policies and procedures.
- Oversee inventory management, merchandising, receiving, seasonal transitions, and loss prevention initiatives.
- Maintain high standards of store presentation, cleanliness, and visual merchandising.
- Challenge existing processes and identify opportunities to simplify work, improve efficiency, and reduce unnecessary costs.
- Lead a culture of continuous improvement by encouraging innovation and practical solutions from team members.
- Monitor operational processes and implement improvements that enhance both the guest and employee experience.
Requirements
- 5+ years of progressive retail leadership experience with responsibility for sales, labour management, inventory control, team development, and business performance.
- Proven ability to lead high-performing teams and deliver financial results.
- Strong analytical, problem-solving, and decision-making skills.
- Demonstrated ability to coach, motivate, and develop employees.
- Exceptional communication and interpersonal skills.
- Experience managing budgets, labour costs, and key performance metrics.
- Proficiency with retail technology, reporting, and business systems.
- Flexible availability, including evenings, weekends, and peak seasonal periods.
- Requires extended periods of walking and standing.
- Ability to work in various weather conditions and environments.
Location
- Etobicoke
Work Type
- Permanent
- Full Time
Experience Level
- 5+ years of progressive retail leadership experience
Salary/Compensations
- $70,000.00 - $100,000.00
About the Company
- Sheridan Nurseries aims to delight associates, guests, and business partners.
- Independently owned and operated for over 100 years.
- Committed to growing the highest quality plants at local farms.
- Curates best-in-class home, garden, and lifestyle products and services.
- Delivers unrivaled guest service and satisfaction.
- Provides meaningful and rewarding careers.
- Strives to inspire and share knowledge, passion, and expertise.
- Builds confidence, loyalty, and trust.
- Protects the planet with industry-leading environmentally sustainable initiatives.
- Gives back to local communities and charities.
- Vision: “To inspire people to never stop growing”.
- Seeks people who will continually strengthen our culture.
- Works hard to ensure a culture to be proud of, allowing employees to bring their best selves to work.
- Values: Doing What’s Right, Being Performance Driven, Learning and Growing Together, Being Externally Focused, Having Bias for Action.