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About the Role
This role oversees the mechanics of the network, including commercial logic for hub viability and operational systems for work routing. It requires fluency between commercial, delivery, and process conversations across a global network, with direct accountability for data and delivery success.
Responsibilities
- Own cost-plus pricing logic and cost-to-serve targets across all hubs.
- Partner with Finance and the commercial team on margin tracking, pricing structures, and commercial packaging of delivery offerings.
- Flag margin risk transparently when commercial terms and delivery cost assumptions drift apart.
- Own delivery's side of budget and funding cycles, ensuring changes are reflected accurately in hub cost-to-serve and routing decisions.
- Partner closely with Finance and Commercial teams on budget planning and hub economics.
- Maintain continuity of delivery data and reporting through budget and funding transitions.
- Own the resourcing watchtower from a commercial and financial standpoint.
- Act as the internal stakeholder accountable for the watchtower's performance.
- Build and maintain visibility into hub capacity, skill coverage, and utilization.
- Apply casting standards jointly with pillar leads, ensuring routing reflects best fit.
- Set and maintain delivery process and project methodology standards used consistently across hubs.
- Work with hub leads on operational execution, onboarding, capacity planning, and closing structural gaps.
- Support bid and proposal work that depends on delivery capacity or hub staffing commitments.
- Own data and delivery success as an accountable outcome across the GDN, ensuring delivery data is accurate and trusted.
Requirements
- Operated at the intersection of commercial strategy, delivery execution, and process design in a large-scale, matrixed services environment.
- Strong track record in commercial or delivery strategy roles, with direct exposure to pricing, margin, and cost-to-serve models.
- Experience designing or running project and process methodology across distributed or global delivery.
- Comfort operating across onshore, nearshore, and offshore delivery models, including staffing and capacity planning at scale.
- Clear, direct communicator, comfortable presenting commercial and operational trade-offs to senior executives.
- Comfortable working through budget and funding transitions in motion and owning delivery's side of them quickly.
Skills
- Commercial strategy
- Delivery execution
- Process design
- Pricing
- Margin
- Cost-to-serve models
- Project methodology
- Process methodology
- Capacity planning
- Executive stakeholder management
- Structured problem-solving
- AI/ML-enabled delivery models
- Data-driven delivery models
- Technical fluency
Location
- Global
Work Type
- Hybrid
- Approximately 25% travel
Experience Level
- Senior
Salary/Compensations
- $125,000—$295,000 USD
Benefits
- Competitive benefits package
About the Company
- VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth.
- Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100.
- VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
- VML is part of WPP, the trusted growth partner for the world's leading brands.
- Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
Equal Opportunity
- WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
- We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.