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About the Role
This role oversees the commercial logic and operational systems for a global delivery network, ensuring hub viability and efficient work routing. It requires fluid interaction between commercial, delivery, and process discussions to manage global network operations.
Responsibilities
- Own cost-plus pricing logic and cost-to-serve targets across all hubs.
- Partner with Finance and the commercial team on margin tracking, pricing structures, and commercial packaging of delivery offerings.
- Flag margin risk transparently when commercial terms and delivery cost assumptions drift apart.
- Own delivery's side of budget and funding cycles, ensuring accurate reflection of funding and market structure changes in hub cost-to-serve and routing decisions.
- Partner closely with Finance and Commercial teams as the delivery-side counterpart on budget planning and hub economics.
- Maintain continuity of delivery data and reporting through budget and funding transitions.
- Own the resourcing watchtower from a commercial and financial standpoint.
- Act as the internal stakeholder accountable for the watchtower's performance.
- Build and maintain visibility into hub capacity, skill coverage, and utilization.
- Apply casting standards jointly with pillar leads, ensuring routing reflects best fit.
- Set and maintain delivery process and project methodology standards used consistently across hubs.
- Work with hub leads on operational execution, including onboarding, capacity planning, and closing structural gaps.
- Support bid and proposal work that depends on delivery capacity or hub staffing commitments.
- Own data and delivery success as an accountable outcome across the GDN, ensuring accuracy and trust in delivery data.
Requirements
- Operated at the intersection of commercial strategy, delivery execution, and process design, ideally in a large-scale, matrixed services environment.
- Strong track record in commercial or delivery strategy roles, with direct exposure to pricing, margin, and cost-to-serve models.
- Experience designing or running project and process methodology across distributed or global delivery.
- Comfort operating across onshore, nearshore, and offshore delivery models, including staffing and capacity planning at scale.
- Clear, direct communicator, comfortable presenting commercial and operational trade-offs to senior executives.
- Comfortable working through budget and funding transitions in motion and owning delivery's side of them quickly.
Skills
- Management consulting
- Large consulting house experience
- Prior technical or platform experience
- AI-enabled or data-driven delivery models
- Commercial strategy
- Delivery execution
- Process design
- Pricing
- Margin
- Cost-to-serve models
- Project methodology
- Process methodology
- Distributed delivery
- Global delivery
- Staffing
- Capacity planning
- Executive stakeholder management
- Structured problem-solving
- Technical fluency
- AI/ML-enabled delivery
- Platform experience
- Communication
- Budget management
- Funding transitions
Location
- Global
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $125,000—$295,000 USD
Benefits
- Competitive benefits package
About the Company
- WPP Enterprise Solutions designs, builds, and operates growth systems for businesses, leading clients in transformation and modernization.
- WPP Enterprise Solutions works with partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as AI innovators.
- VML, part of WPP, supports WPP Enterprise Solutions by activating transformation through creativity and experience.
- WPP is the trusted growth partner for the world’s leading brands, helping clients navigate change, capture opportunity and deliver transformational growth using exceptional talent, data, intelligence, and partnerships via the WPP Open platform.
Equal Opportunity
- WPP (VML/WPP Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics.
- We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.