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About the Role
DH Pace Company, Inc., in Austin, TX, is seeking a Department Coordinator to effectively coordinate field employees, ensuring services meet or exceed customer satisfaction. This role is ideal for individuals with dispatching or scheduling experience.
Responsibilities
- Schedule technicians to customer job sites and collect, finalize, and submit job details for processing.
- Ensure customer COD payments are collected prior to job completion.
- Continuously ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing, and voided tickets.
- Run, review, and manage department reports to ensure the department is meeting customer expectations and commitments.
- Assist with billing paperwork and meeting customer billing document requirements.
- Create and maintain service tickets to ensure service dates are met.
- Work with the estimating team to provide service quotes when required.
- Assist field techs with technical/mechanical troubleshooting/problem solving.
- Provide accurate work orders and picking lists to the warehouse for inventory pulling.
- Perform other responsibilities as assigned.
Requirements
- Experience using Microsoft Office Suite.
- Experience in dispatch or other high volume administration field is a plus.
- Excellent communication skills and focus on customer service.
- Good time management skills, organization, and ability to multi-task.
- Ability to represent the company in a professional manner.
- Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
Skills
- Dispatching
- Scheduling
- Microsoft Office Suite
- Communication
- Customer Service
- Time Management
- Organization
- Multi-tasking
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive compensation with annual performance reviews
Benefits
- Comprehensive medical, dental, and vision coverage
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
About the Company
- The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States.
- The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products.
- In 2026, DH Pace is celebrating its 100th anniversary in business.
Equal Opportunity
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
- DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.