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About the Role
As the Housing Manager, you will lead the delivery of a safe, welcoming, and high-quality accommodation experience for international students. You will oversee EF’s host family network and external residences, ensuring every student has a supportive “home away from home” throughout their stay. Reporting to the Director of Student Services, you will lead a team of Housing Coordinators, Residence Advisors, and Host Family Recruiters while managing relationships with host families, residence partners, EF sales offices, and internal departments. You will combine strong people leadership, sound operational judgment, and a customer-focused mindset to solve problems, improve systems, and deliver a consistently excellent student experience. This is an ideal opportunity for an experienced leader from student services, hospitality, tourism, accommodation, or a related customer-focused environment who enjoys working in a fast-paced, multicultural setting.
Responsibilities
- Lead, coach, and develop a team of two full-time Coordinators and 2-3 part-time employees.
- Set clear expectations, run effective team meetings, support performance development, and foster a collaborative, accountable, and service-oriented culture.
- Oversee the student accommodation journey from placement and arrival through to departure, ensuring students, host families, and residence partners receive responsive, professional, and caring support.
- Maintain strong working relationships with external residence providers and other suppliers.
- Monitor service quality, safety, capacity, and student satisfaction, addressing concerns promptly and escalating issues appropriately.
- Lead host family recruitment, onboarding, retention, and quality assurance across the local community.
- Ensure host families understand EF’s expectations and receive timely communication, support, and manage host family payments.
- Work directly with students to manage housing concerns, conflicts, and sensitive situations with empathy and professionalism.
- Support the implementation of housing and disciplinary procedures in partnership with the Director of Student Services and relevant school teams.
- Oversee day-to-day housing administration, student allocation and reporting while maintaining a commercial and solutions-oriented mindset.
- Proactively secure beds, confirm requests, optimize residence occupancy, and lead host family recruitment to support housing volume and recruitment goals.
- Collaborate with other departments and support school-wide initiatives and operational priorities.
- Contribute to a welcoming, inclusive campus environment that encourages cultural exchange and student success.
- Work closely with colleagues across the school and EF sales offices worldwide to resolve issues and maintain consistent quality standards for students from around the world.
Requirements
- Proven leadership experience, ideally in student life, hospitality, tourism, accommodation, or a related customer-focused environment.
- Experience managing, coaching, and developing a team.
- Strong organizational and operational skills, including administration, supplier management, and process improvement.
- Excellent communication, conflict resolution, and problem-solving skills, with sound judgment in sensitive welfare situations.
- Customer-focused, adaptable, and able to work under pressure in a fast-paced, multicultural environment.
- Experience in recruitment, sales, or community outreach is an asset.
- Travel or study abroad experience preferred.
- Professional fluency in English; additional languages are an asset.
- Full legal right to work in Canada.
Skills
- Leadership
- Team Management
- Coaching
- Development
- Organizational Skills
- Operational Skills
- Administration
- Supplier Management
- Process Improvement
- Communication
- Conflict Resolution
- Problem-Solving
- Customer Focus
- Adaptability
- Working Under Pressure
- Recruitment
- Sales
- Community Outreach
- English Fluency
Location
- On-site
Work Type
- Full-time
- On-site
- Periodic weekend work
- After-hours support during peak periods
Experience Level
- Experienced leader
Education Level
- Bachelor's degree or equivalent experience in hospitality, tourism, business, education, management, or a related field.
Salary/Compensations
- $52k and $62k based on experience
Benefits
- 20 days vacation
- 2 paid personal days
- Health benefits package
- Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs
- Free use of EF Hello: a premium Language Learning App
- Exciting opportunities for domestic and international career advancement within 2-3 years
About the Company
- At EF, we're in the business of understanding between people and between cultures. For over half a century, we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. Our global staff help students from around the world develop the language skills they need to achieve their dreams. EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact. At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe. We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language.
Equal Opportunity
- All positions are subject to a criminal background and/or reference checks, as applicable.