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About the Role
Seeking a Client Success Specialist to help clients maximize value from award-winning Sustainability solutions. You will be the primary contact for clients, assisting with queries on research, methodology, and technical support for online platforms and data delivery. This role involves bridging client needs with internal departments like Sales, Product, and Research, and leveraging new AI tools to enhance client support and data analysis.
Responsibilities
- Proactively monitor and ensure client satisfaction
- Regularly meet with clients in person or virtually to provide training and build relationships
- Provide subject matter expertise for the full ISS STOXX Sustainability product suite, working with ISS technical experts when needed
- Help clients to use DataDesk, our Sustainability platform, for research, screening and report generation
- Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth
- Own and manage client queries using SalesForce.com and other internal tools
- Communicate market requirements to ISS business leaders
Requirements
- 4+ years’ experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
- Strong project & time management skills
- Team player with a collaborative mindset and proactive outlook
- Curiosity and an analytical mindset, with solid Excel skills, to dig into detail of data and screens
- Working knowledge of the responsible investment and sustainability landscape
- Fluency in English is essential
Skills
- Excel skills
Location
- London
Work Type
- Full-time
Experience Level
- Mid-Senior
Education Level
- Bachelor’s or master’s degree in Finance, Economics, or other related discipline is preferred
About the Company
- ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence.
- Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations.
- We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors.
- Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.
- ISS STOXX Sustainability provides investors with the data, analytics, and research needed to implement responsible investing policies, engage on responsible investment issues, meet evolving disclosure requirements, and manage climate- and nature‑related risks across asset classes.
- Our comprehensive screening solutions help clients monitor portfolio company practices, and our corporate and country ratings enable clients to identify material risks and opportunities with clarity and confidence.
Equal Opportunity
- ISS STOXX is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).
- All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.