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About the Role

The Enterprise Apps Engineer II is a senior technical contributor responsible for the administration, automation, and continuous improvement of the firm's SaaS application stack, with deep platform ownership of the Atlassian suite and broader enterprise portfolio. The role requires taking ambiguous operational challenges and developing practical, scalable solutions using scripting, automation, AI, and platform ecosystem tools. The Engineer designs sophisticated Atlassian workflows, automation rules, integrations, and governance frameworks, serves as a technical escalation point for complex SaaS issues, leads strategic automation and integration initiatives, and mentors junior team members.

Responsibilities

Architect, configure, and continuously optimize Atlassian Cloud platforms including Jira Software, Jira Service Management, and Confluence.
Design and implement complex workflows, automation rules, custom fields, permission schemes, and notification schemes.
Develop advanced automation solutions using Jira Automation, REST APIs, webhooks, and scripting.
Lead integration projects connecting Atlassian platforms with identity providers (Okta), development tools (GitHub), CI/CD pipelines, and other enterprise systems.
Establish and enforce governance frameworks including project templates, naming conventions, permission models, and data retention policies.
Evaluate, implement, and manage Atlassian Marketplace apps to extend platform functionality.
Lead platform upgrade and migration initiatives with minimal disruption to business operations.
Monitor platform performance, usage analytics, and health metrics; proactively identify and resolve issues.
Serve as the primary escalation point and subject-matter expert for complex Atlassian technical issues.
Partner with Security and Compliance to ensure the Atlassian platform meets enterprise security standards and regulatory requirements.
Optimize license utilization and manage product access across the Atlassian suite.
Lead proof-of-concept initiatives to evaluate new Atlassian features, capabilities, and marketplace apps.
Implement, manage, and administer a wide variety of SaaS applications including Zoom, Slack, Okta, and Microsoft 365.
Provide technical direction on the selection and implementation of new applications and services.
Serve as an escalation point for junior team members on complex SaaS issues.
Drive automation and integration across the enterprise application portfolio, including through the creative application of AI tools and platforms.
Design and deliver training programs, documentation, and best-practice guides for administrators, project managers, and end users.
Produce clear, accurate, and accessible documentation — including guides, FAQs, runbooks, and configuration records.
Collaborate with stakeholders across Engineering, Product, Operations, and Business teams to translate requirements into scalable technical solutions.
Mentor junior team members on Atlassian administration, enterprise SaaS tooling, and automation best practices.
Collaborate with Atlassian support and account teams to resolve critical issues and contribute to product roadmap discussions.

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent work experience) required.
5+ years of hands-on experience administering and supporting enterprise SaaS applications, with at least 3 years focused on the Atlassian platform (Jira, Confluence, Jira Service Management).
Expert-level Jira administration: project configuration, workflows, schemes, custom fields, automation, and JQL.
Strong Confluence administration: space management, permissions, templates, macros, and content organisation.
Proven experience with Atlassian automation tools including Jira Automation; experience with ScriptRunner a plus.
Experience with Atlassian REST APIs and standard integration patterns.
Demonstrated experience with ITSM processes and Jira Service Management implementation.
Hands-on experience administering Zoom, Slack, Okta, and Microsoft 365 in an enterprise environment.
Experience with identity management and SSO integration (SAML, OAuth, Okta).
Knowledge of Agile and DevOps methodologies and their implementation in Jira.
Atlassian certifications (ACP-100, ACP-600, ACP-620) strongly preferred.
Familiarity with middleware tooling and experience working with users on both Windows and macOS.

Skills

Advanced technical proficiency with the Atlassian platform suite and its ecosystem of integrations and marketplace apps and billing.
Strong scripting and automation capabilities with a track record of building custom solutions that reduce manual effort.
Intellectual curiosity and strong diagnostic instincts: able to reason through unfamiliar systems, form and test hypotheses, and arrive at root causes in complex, distributed SaaS environments without a documented playbook.
Stakeholder management skills with the ability to translate business requirements into scalable technical solutions and communicate progress clearly.
Strong project management skills with experience leading technical initiatives from planning through to delivery.
Excellent written and verbal communication skills; ability to write clear, accessible documentation and explain complex technical concepts to non-technical audiences.
Demonstrated ability to learn new tools, frameworks, and capabilities quickly — including AI assistants, automation platforms, and low-code/no-code tooling — and apply them creatively to solve problems and accelerate delivery.
Strong customer service orientation with a passion for enabling user success and delivering an outstanding experience.
Collaborative mindset with experience working across cross-functional teams and managing multiple priorities simultaneously.
Resourceful approach to problem-solving that spans traditional scripting, automation platforms, and AI tooling — able to identify the right tool for the job, prototype quickly, and validate solutions iteratively rather than defaulting to the most obvious path.
Continuous learning mindset with a genuine curiosity about emerging AI capabilities, automation platforms, and SaaS industry trends; actively experiments with new tools and shares knowledge with the team.

Location

Austin
Dallas
Chicago
New York
Portland
Belfast
Manila

Work Type

Hybrid

Experience Level

Senior
5+ years of hands-on experience administering and supporting enterprise SaaS applications
at least 3 years focused on the Atlassian platform

Education Level

Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent work experience)

Benefits

Healthcare benefits (medical, dental and vision, EAP)
Competitive PTO
401k match
Parental leave
HSA contribution match
Paid subscription to the Calm app
Generous external learning and tuition reimbursement benefits

About the Company

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all.
Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.
At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy.
We're digitizing and democratizing systems so that everyone has an opportunity to invest.
When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy.
Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees.
Together, we’re shaping the future of financial innovation.
Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex.
We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created.

Equal Opportunity

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic.
Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities.
We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities.
If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form.
We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.