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About the Role
The Sales Manager is a multi-tasking individual with strong community relations and an excellent reputation amongst clients. They support the hotel family and create an epic experience for guests. Reporting to the Director of Sales, this role is responsible for prospecting clients, cultivating relationships, and developing business travel, group events, and travel industry business to meet revenue goals.
Responsibilities
- Develop business and meet revenue goals through sales presentations, prospecting, sales calls, site inspections, client entertainment, and business travel.
- Identify new opportunities and respond authentically and professionally.
- Specialize in problem-solving and represent Virgin Hotels in networking organizations.
- Prepare quarterly action plans and target accounts.
- Follow sales & catering guidelines to book the highest quality business.
- Cultivate reports and adhere to sales and catering guidelines.
- Provide timely responses to clients and proactive communication within the hotel.
- Develop professional selling skills through Virgin Hotels organized training programs and weekly refreshers.
- Maintain top-notch customer relations.
- Comply with all safety and health department procedures, and all state and federal liquor laws.
Requirements
- Previous hospitality experience (hotels, bars, restaurants, nightclubs, and event spaces).
- Minimum 1-2 years of previous sales experience.
- Minimum 1-2 years of previous supervisory experience.
- Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates, and management in person, in writing, and on the telephone.
- Proficient in Microsoft Teams, MS Outlook, Word, Excel, and PowerPoint.
- Current, legal, and unrestricted ability to work in the United States.
Skills
- Great team player with the ability to create excellent working relationships across the group.
- Collaborative approach with all departments, particularly food & beverage and sales & marketing and events teams.
- Ability to break down barriers and resolve potential conflicts swiftly and effortlessly.
- Strong communication and presentation skills to all levels of management.
- Creativity and innovation.
- Ability to think outside the box and approach all issues with a fresh perspective.
- Ability to anticipate needs and over deliver.
- Ability to think on feet and use initiative to solve problems and deliver solutions.
- Excellent customer relations skills.
- Excellent presentation skills.
- Excellent organization skills.
- Ability to change direction and work on multiple project aspects at once.
- Enthusiastic and passionate.
- Ability to enthuse and motivate others.
- Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, personable, and striving to deliver high quality and brilliant customer service.
Location
- United States
Work Type
- Full-time
Experience Level
- 1-2 years sales experience
- 1-2 years supervisory experience
About the Company
- We believe that everyone should leave feeling better - not just our guests, but also our teammates.
- We hire unique individuals who work together to create amazing experiences for our guests.
- We recognize that every member of the team contributes to the success of the whole hotel.
- We are Virgin Hotels.