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About the Role
Salesforce is heavily investing in two key specialist teams and solutions: HR Service (soon to include ITSM) and Partner Ecosystem Management (an upgraded version of Partner Relationship Management). We've recently established these teams and are excited to continuously develop programming, assets, and foundational elements to drive the growth and success of these product portfolios. This Specialist Solution Engineer role sits within our Emerging Business Unit, focusing on products in a similar growth lifecycle phase. Our mission is to incubate, scale, and grow these solutions with a startup mindset. You'll operate as a subject matter expert, articulating the value of our solutions and their seamless integration within the broader Salesforce portfolio. This is a dynamic role where your ability to think outside the box, challenge the status quo, and identify solutions that drive sales will be key to our team's success.
Responsibilities
- Support deal cycles specifically tied to Partner Ecosystem Management and Channel Revenue Management Solutions, including performing discovery calls, product demonstrations, and supporting technical architecture meetings.
- Create and develop assets and programming to scale the Partner Ecosystem Management teams and solutions, such as industry point-of-views, demo components and recordings, technical point-of-view documents, discovery guides, and workshop programming.
- Attend events to evangelize solutions (Salesforce World Tours, industry events, Dreamforce).
- Internally evangelize the solutions across our Core and Service Cloud Account Executives (AEs) and Solution Engineers (SEs).
- Stay up to date on product innovation to be able to speak to and demonstrate key features and benefits.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent relevant experience.
- Minimum of 4 years of professional experience in a Solution Engineering space or relevant adjacent roles.
- Deep experience and understanding of the Salesforce Platform is required.
- Solid oral, written, presentation, collaboration, and interpersonal communication skills.
- Ability to work as part of a team to solve technical problems in varied environments.
- Strong presentation skills, both virtually and in person.
- Value proposition-minded with strong business acumen.
Skills
- Salesforce Platform
- Sales Cloud
- Experience Cloud
- Marketing Cloud
- Salesforce Admin 201 certification
- Technical certification
- Solution/sales engineer for a CRM company
- English
- French
- German
Experience Level
- Minimum of 4 years of professional experience
Education Level
- Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent relevant experience.
Benefits
- A dynamic, fast-paced environment with exciting challenges and opportunities to build compelling solutions.
- The chance to interact with the entire customer lifecycle, from discovery to solution implementation.
- Opportunities for continuous learning and professional development.
- A collaborative and supportive team environment that values innovation and fun.
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Salesforce is the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.
- We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.