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About the Role
Bags, a Metropolis company, is transforming the travel experience by combining innovative technology with a customer-first mindset to streamline baggage handling, check-in, and other key touchpoints, especially at airports. We aim to make every moment matter for a world on the go.
Responsibilities
- Check in passengers for flights at an outdoor curbside location.
- Handle and secure luggage according to TSA standards.
- Issue boarding passes and tag bags for airline passengers.
- Provide general information to passengers regarding locations, directions, and flight details.
- Provide a high level of customer service to airline passengers and clients.
- Maintain awareness of Safety, Security & Dangerous Goods, and HAZMAT procedures.
- Assist guests with check-in of luggage, verifying flight itineraries and bag counts.
- Input guest information for new enrollees.
- Process bag check-ins, including charging for bags and overweight bags.
- Tag guest luggage with destination tags.
- Provide guests with boarding passes, luggage claim tickets, and receipts.
- Secure luggage immediately after processing.
- Maintain a positive, friendly, and professional demeanor.
- Organize and stock the Concierge desk.
- Uphold client guest service guidelines and values.
- Manage payments received from guests.
- Answer telephones and guest questions.
- Perform simple addition for payment processing.
- Work outside in various weather conditions.
- Greet guests warmly and immediately upon arrival.
- Work early morning shifts into the afternoon (1st and 2nd shifts).
- Complete airline compliance training in a timely manner.
- Work weekends and holidays; open availability is preferred.
- Perform on-the-job security training.
- Receive all applicable airport badges.
Requirements
- Must be eligible to work in the United States.
- Must successfully pass a pre-employment criminal background screening.
- Must pass pre-employment drug testing.
- Ability to work in the early morning rotation.
- Ability to communicate clearly with guests and clients.
- Ability to work in outside weather conditions.
- Must have the ability and availability to work weekends and holidays.
- Must be able to work outside in various weather conditions.
- Must be able to complete airline compliance training within company-given timeframe.
- Must possess excellent verbal and written communication skills.
- Need to be able to manage payments (credit card) received from guests.
- The ability to manage simple addition.
Skills
- Customer Service
- Data Entry
- Computer experience
- Communication skills
- TSA standards knowledge
- Safety, Security & Dangerous Goods knowledge
- HAZMAT procedures knowledge
Location
- US-NY-BUFFALO
Work Type
- Onsite
- Full-time
Experience Level
- 6 months experience in a face-to-face guest service position preferred
- 1-2+ years of Customer Service experience preferred
Salary/Compensations
- $12.00 - $17.00 per hour (+ tips)
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Long/short term disability
- Life insurance
- Accident insurance
- 401k
- Paid time off
About the Company
- Bags, a Metropolis company, is part of the largest mobility network in North America.
- We combine innovative technology with a customer-first mindset to transform the travel experience.
- We have over 23,000 employees across 4,000+ locations in North America and Europe.
- We are reimagining how people move through their journeys, saving time, reducing hassle, and ensuring every step feels effortless and efficient.
Equal Opportunity
- SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.
- SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.