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About the Role

This role involves devising and implementing internal communications strategies and plans to support the firm's strategic initiatives under the Ambition strategy. You will act as a trusted advisor on internal communications to key stakeholders and identify improvements to the firm's internal communications, including innovative channels to support employee engagement.

Responsibilities

Devise and implement internal communications strategies and plans that support the firm's strategic initiatives under our Ambition strategy.
Develop, manage and implement internal communications strategies and plans for global strategic initiatives.
Manage communications for Digital & Legal Transformation, including AI and digitalization strategy, adoption of AI capabilities and tools, and improvement of AI and tech fluency.
Manage communications needs arising from the integration of the former Herbert Smith Freehills Kramer and ongoing work to align systems, processes and ways of working.
Manage communications for People & Culture initiatives/work/projects aimed at fostering a high-performing culture.
Manage communications for global comms pieces/initiatives in the firm's BAU cycle of communications, such as annual partner promotions and senior hires.
Act as a trusted adviser on internal communications to key stakeholders.
Influence key stakeholders to adopt best practice in internal communications.
Collaborate with other Internal Comms team members and the External Comms team to ensure strategic alignment.
Identify and instigate improvements to the firm's internal communications, including innovative, effective channels to support employee engagement.
Provide specialist advice on internal communications and the most suitable format or tools for the given audience.
Employ data analysis to test effectiveness.
Manage day-to-day relationships with external suppliers as required.
Design and create communications strategy, plans and campaigns to support the firm's strategic initiatives.
Contribute content to communications for the CEO/other leaders as well as other communications channels.
Collaborate with the External Communications team to ensure internal and external messages and timings are aligned.
Collaborate with others in the Internal Communications team on the design and delivery of global internal communications campaigns.

Requirements

First-rate writing, editing and oral-communication skills.
Ability to interface with stakeholders at all levels within the firm.
Outstanding influencing and stakeholder-management skills.
Exceptional judgment, discretion, responsiveness and initiative.
Ability to think strategically and visualise the 'bigger picture'.
Ability to translate the firm’s business strategy into easy-to-understand language.
Thorough understanding of the culture and workings of a global law firm or professional services business with a partnership structure.
Strong planning and organisational skills.
Highly collaborative, with a team mindset and willingness to play an active role in a cohesive, high-functioning team.
Ability to take ownership of projects and proactively report on progress.
Ability to plan and reprioritise to meet changes in needs and meet deadlines.
Resilience and enthusiasm when working in a busy, challenging environment.
Commercial mindset.
Interest in and willingness to explore new communication channels.
Proficiency with IT and familiarity with relevant digital platforms.
Ten-plus years' internal communications experience in a corporate environment, preferably a law firm or professional services organisation with a partnership structure.
Project-management skills to run effective communications campaigns.
Outstanding editorial skills.
Experience of managing communications plans targeted with the objective of supporting business strategy, raising and maintaining awareness, supporting collaboration and reducing silos.
Problem-identification and resolution skills; solid judgement and decision-making skills.
Tact, diplomacy and tenacity.
High degree of proactivity.
Evidence of having built strong, lasting relationships with leaders and stakeholders.
Proven ability to work collaboratively and communicate effectively across all levels of the firm, verbally and in writing.
Experience of managing and delivering communications across multiple time zones, in a multicultural environment.
Up-to-date knowledge of internal communications tools and strategies.
Experienced of dealing with ambiguity and adapting to changing circumstances.
An innovative mindset, curious about AI and emerging technologies.

Skills

Internal communications
Strategic planning
Stakeholder management
Project management
Writing
Editing
Oral communication
Influencing
Collaboration
Data analysis
IT proficiency
Digital platforms
AI and emerging technologies

Location

London

Work Type

Full time
Permanent Contract

Experience Level

Ten-plus years' experience

About the Company

Herbert Smith Freehills Kramer is a world-leading global law firm.
We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives.
We see diversity and inclusion as essential to our success, including our ability to innovate and achieve sustained high performance.
Our Values are Human, Bold, and Outstanding.

Equal Opportunity

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives.
We see this as essential to our success, including our ability to innovate and achieve sustained high performance.
This is a key part of our Values—Human, Bold, and Outstanding.