BPO Manager at Grant Thornton UK LLP | GB | Rezi

BPO Manager at Grant Thornton UK LLP

BPO Manager

Grant Thornton UK LLP · GB

3 weeks ago

BPO Manager

Grant Thornton UK LLP · GB

25 days ago
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About the Role

As a Manager in the CFO Solutions team, you will lead the delivery of finance services for a varied portfolio of clients. You will help shape a service built on Xero and automation, and develop the people who deliver it.

Responsibilities

  • Lead on client work, managing a portfolio of clients of varying complexity across different business sectors.
  • Plan and coordinate client work, including staffing, to meet objectives on time, on budget, and to a high quality.
  • Set up complex clients and guide the team as needed.
  • Understand client businesses and expectations, acting as a key contact.
  • Ensure client queries and supplier payments are handled accurately and on time.
  • Lead client conversations about performance and areas for improvement to ensure a great client experience.
  • Drive technical quality by reviewing management accounts, statutory accounts, VAT returns, and electronic payment files, managing associated risks.
  • Identify technical issues in VAT returns and collaborate with VAT specialists for resolution.
  • Support the team with technical queries and review work prepared by junior colleagues.
  • Implement Xero and related apps on new and existing client assignments.
  • Develop a service centered on Xero and automation.
  • Act as a line manager, providing guidance, constructive feedback, and growth opportunities.
  • Understand and address the needs of colleagues and the team.
  • Assign tasks based on individual strengths and guide the team on resourcing and scheduling.
  • Foster a dynamic working environment.
  • Manage personal and team working capital, escalating issues as needed.
  • Guide the team on billing and debt collection.
  • Track work against timescales, budgets, and risk management procedures.
  • Understand the impact of decisions on productivity, recoverability, fee income, and client service.
  • Contribute to proposals and presentations for prospective clients.
  • Participate in departmental marketing efforts.
  • Build a professional network, including with Grant Thornton member firms globally.
  • Contribute to team, departmental, and office meetings.

Requirements

  • Proven experience delivering outsourced accounting or finance services, including management accounts, statutory accounts, and VAT.
  • Experience reviewing technical work and managing associated risks.
  • Experience managing and developing a team, including resourcing and scheduling.
  • Experience with Xero and related apps, or a strong willingness to lead in this area.
  • Excellent communication skills for both clients and colleagues.
  • Commercial awareness, including working capital, billing, and fee recovery.
  • Good organizational and IT skills.
  • A proactive approach and a willingness to actively contribute.
  • A professional accounting qualification (ACA, ACCA, ICAS, CA or CIPFA) is desirable.
  • Experience contributing to proposals or pitches is desirable.

Skills

  • Xero
  • Automation
  • Management accounts
  • Statutory accounts
  • VAT returns
  • Client relationship management
  • Team management
  • Financial reporting
  • Risk management
  • Commercial acumen
  • IT skills
  • Organizational skills

Location

  • UK

Work Type

  • Flexible working options available

Experience Level

  • Manager

Education Level

  • Professional accounting qualification (ACA, ACCA, ICAS, CA or CIPFA) desirable

Benefits

  • Real opportunity
  • Inclusive culture
  • Work-life balance
  • Flexible working options
  • Opportunities for secondments
  • Fundraising for local charities

About the Company

  • Grant Thornton provides audit, tax, and advisory services, empowering clients through strategic insight, curiosity, and genuine partnership.
  • With over 5,000 people in the UK and a presence in 150 global markets, Grant Thornton is on an ambitious journey from great to exceptional.
  • The company fosters a culture where contributions of all people are valued, encouraging individuals to bring their whole selves to work and pursue their passions.

Equal Opportunity

  • Our culture thrives on the contributions of all our people. We never settle for what’s easy. We look beyond it to do the right thing, for everyone.
  • You’ll work with leaders who are interested in you and everything you bring. The things that set you apart matter to us, and you’re free to bring your whole self to work and pursue your passions inside and outside it.