Public Area Att FTYR 3PM -11 PM Weekends/Holidays/Flexibility
Mohonk Mountain House · NY, US
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About the Role
Provides relief coverage for Bath Attendant and Parlor Attendant, maintaining the cleanliness and safety of public areas while delivering exceptional customer service.
Responsibilities
- Cleans and disinfects restrooms, offices, and public areas.
- Brushes and scrubs toilets, urinals, sinks, and drains.
- Cleans mirrors, sink-tops, and all bathroom surfaces.
- Cleans and sanitizes baby changing stations.
- Empties trash receptacles and sanitary disposal boxes, sanitizes them, and transports trash to the proper waste unit.
- Maintains appropriate supply levels of paper goods, soap, and other supplies.
- Works with chemical cleansers, disinfectants, and sanitizers.
- Dusts, sweeps, mops, and/or vacuums surfaces and floors according to standards.
- Performs spot checks of restrooms and public areas throughout the day to ensure a clean and neat appearance.
- Works under pressure and maintains composure when dealing with large volumes of people.
- Understands the special cleaning needs of public restrooms, public areas, and offices, and is motivated to meet the challenges they present while ensuring guest and employee privacy.
- Checks for and immediately reports any damaged or missing furnishings or decorative items throughout the hotel.
- Signs out and returns keys at the end of the shift.
- Maintains the cleanliness of cleaning carts and ensures they are presentable.
- Restocks cleaning carts with the appropriate level of supplies.
- Informs supervisor of hazardous situations, emergencies, or threats to the security of guests, employees, or hotel assets.
- Operates vehicles safely, complying with traffic rules and regulations.
- Wears proper Personal Protective Equipment as prescribed by cleaning agents or in accordance with Mohonk Mountain House Standards and Protocols.
- Inspects work by touch, sight, sound, and smell for conformance to prescribed standards of cleanliness.
- Speaks, reads, and writes English, communicating clearly and congenially with guests, visitors, and employees.
- Hears verbal instructions, directions, and warnings.
- Reaches with hands and arms, bends, kneels, stoops, twists, flexes arms, walks up and down stairs/inclines, sits, climbs ladders, or stands for up to 5 hours at a time.
- Lifts up to 30 pounds from ground level to waist and carries a distance of up to 25 feet with or without assistance.
- Walks up to 7 miles per day.
- Maneuvers carts or dollies safely with loads up to 200 pounds through passageways, up and down stairs, or in/out of elevators.
- Utilizes close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Works additional hours beyond regularly scheduled work day, including evenings and weekends, as necessary.
- Adheres to Mohonk Mountain House’s Dress and Grooming Standards, presenting a neat, clean, and well-groomed appearance and maintaining a positive, professional image.
- Learns and successfully demonstrates the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Learns and retains knowledge of historical facts and information about Mohonk Mountain House.
- Maintains a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Develops and maintains positive working relationships with other staff.
- Answers guest questions with accurate information and demonstrates a friendly and helpful personality by smiling, making eye contact, initiating conversation, and engaging with guests.
- Communicates regularly with the Public Area Supervisor about daily work assignments.
Requirements
- Valid Driver’s License.
- At least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- Previous hotel-related cleaning experience preferred.
Skills
- Customer service
- Cleaning and disinfection
- Chemical handling
- Floor care
- Waste disposal
- Inventory management
- Communication (English)
- Physical stamina
- Safe operation of vehicles
- Personal Protective Equipment usage
- Attention to detail
- Problem-solving
- Teamwork
- Guest interaction
Location
- Mohonk Mountain House
Work Type
- Full-time
- Part-time
- Onsite
Experience Level
- Entry Level
- Some experience preferred
About the Company
- Mohonk Mountain House is a historic hotel known for its unique services and standards.