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About the Role
Lead a dynamic team to ensure residents and guests enjoy warm, welcoming, and outstanding meal services, delivering exceptional dining experiences and creating memorable moments for seniors.
Responsibilities
- Lead and maintain exceptional dining experiences aligned with Chartwell’s Brand Hospitality Standards
- Hire, train, schedule, and inspire dining staff to deliver excellent service
- Ensure safe food handling, regulatory compliance, and company quality standards
- Collaborate with Food Services and kitchen teams to meet dietary needs and preferences
- Address resident and family concerns promptly to enhance satisfaction
- Support special events and manage dining operations within budget as part of the leadership team
Requirements
- Minimum two years' experience in a supervisory role within the hospitality, retirement, or healthcare sectors
- Completion of secondary school education or equivalent
- Current First Aid and CPR certificates required
- Strong leadership and team management capabilities
- Excellent communication and customer service skills
- Well-organized with a focus on delivering quality experiences
- Ability to handle multiple priorities in a fast-paced environment
- Computer literacy, including proficiency in Microsoft Word and Excel
- Valid provincial alcohol service and food safety certifications (or equivalent) required
- Flexibility to work varied shifts, including some evenings and weekends
- Ability to stand for extended periods and respond to emergency situations
- Comfort using AI and other digital platform systems and tools to support daily work
- Clear Criminal Background Check, VSS and TB Test where required
Skills
- Leadership
- Team management
- Communication
- Customer service
- Organization
- Quality focus
- Multitasking
- Computer literacy
- Microsoft Word
- Microsoft Excel
- Alcohol service
- Food safety
Location
- Onsite
Work Type
- Full-time
Experience Level
- Minimum two years' supervisory experience
Education Level
- Secondary school education or equivalent
- First Aid certificate
- CPR certificate
- Provincial alcohol service certification
- Food safety certification
Benefits
- Competitive compensation
- Benefits package
- Opportunities for leadership development
- Career growth opportunities
About the Company
- At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees.
- Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.
- Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.
Equal Opportunity
- Chartwell's commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.
- We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities.
- If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.