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About the Role
Develop, manage, and implement internal communications strategies and plans for global strategic initiatives that support the firm's Ambition strategy. Act as a trusted advisor on internal communications to key stakeholders and identify improvements to the firm's internal communications.
Responsibilities
- Devise and implement internal communications strategies and plans that support the firm's strategic initiatives under our Ambition strategy.
- Develop, manage and implement internal communications strategies and plans for global strategic initiatives.
- Manage sensitive and complex issues.
- Manage day-to-day relationships with external suppliers.
- Design and create communications strategy, plans and campaigns to support the firm's strategic initiatives.
- Contribute content to communications for the CEO/other leaders and other communications channels.
- Collaborate with the External Communications team to ensure internal and external messages and timings are aligned.
- Collaborate with others in the Internal Communications team on the design and delivery of global internal communications campaigns.
- Act as a trusted adviser on internal communications to key stakeholders.
- Influence key stakeholders to adopt best practice in internal communications.
- Collaborate with other Internal Comms team members and the External Comms team to ensure strategic alignment.
- Identify and instigate improvements to the firm's internal communications, including innovative, effective channels to support employee engagement.
- Provide specialist advice on internal communications and the most suitable format or tools for the given audience.
- Employ data analysis to test effectiveness.
Requirements
- First-rate writing, editing and oral-communication skills.
- Ability to interface with stakeholders at all levels within the firm.
- Outstanding influencing and stakeholder-management skills.
- Exceptional judgment, discretion, responsiveness and initiative.
- Ability to think strategically and visualise the 'bigger picture'.
- Ability to translate the firm's business strategy into easy-to-understand language.
- Thorough understanding of the culture and workings of a global law firm or professional services business with a partnership structure.
- Strong planning and organisational skills.
- Highly collaborative, with a team mindset and willingness to play an active role in a cohesive, high-functioning team.
- Ability to take ownership of projects and proactively report on progress.
- Ability to plan and reprioritise to meet changes in needs and meet deadlines.
- Resilience and enthusiasm when working in a busy, challenging environment.
- Commercial mindset.
- Interest in and willingness to explore new communication channels.
- Proficiency with IT and familiarity with relevant digital platforms.
- Ten-plus years' internal communications experience in a corporate environment, preferably a law firm or professional services organisation with a partnership structure.
- Project-management skills to run effective communications campaigns.
- Outstanding editorial skills.
- Experience of managing communications plans targeted with the objective of supporting business strategy, raising and maintaining awareness, supporting collaboration and reducing silos.
- Problem-identification and resolution skills; solid judgement and decision-making skills.
- Tact, diplomacy and tenacity.
- High degree of proactivity.
- Evidence of having built strong, lasting relationships with leaders and stakeholders.
- Proven ability to work collaboratively and communicate effectively across all levels of the firm, verbally and in writing.
- Experience of managing and delivering communications across multiple time zones, in a multicultural environment.
- Up-to-date knowledge of internal communications tools and strategies.
- Experienced of dealing with ambiguity and adapting to changing circumstances.
- An innovative mindset, curious about AI and emerging technologies.
Skills
- Internal communications
- Strategic planning
- Stakeholder management
- Project management
- Writing
- Editing
- Oral communication
- Influencing
- Collaboration
- Data analysis
- IT proficiency
- Digital platforms
- AI
- Emerging technologies
Experience Level
- Ten-plus years' experience