IT-Administrator / IT-Support (m/w/d) Schwerpunkt 1st & 2nd Level Support
KU64 Charlottenburg · BE, DE
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About the Role
KU64 Dr. Ziegler & Partner Zahnärzte is seeking an IT Administrator to ensure the reliable operation of our IT infrastructure and provide competent technical support to our employees.
Responsibilities
- Ensuring the stable operation of the IT infrastructure at five locations.
- Providing 1st and 2nd level support in collaboration with our external IT company.
- Assisting employees on-site with questions regarding computers, software, printers, telephony, and applications.
- Processing support requests via our Atera ticketing system.
- Setting up and handing over IT workstations (computers, peripherals, user accounts).
- Managing and maintaining Windows devices, Microsoft 365 (Outlook, Teams, user management), and Active Directory.
- Supporting the administration of our practice software Z1, radiology and appointment solutions like Doctolib, and communication systems (Placetel, Webex).
- Participating in IT projects, rollouts, and minor migrations.
- Managing our UniFi-based network and IT security (backups, updates, firewalls).
- Maintaining and developing IT documentation as a clear manual for systems and processes.
- Collaborating with internal contacts and external service providers.
Requirements
- Completed vocational training in IT (e.g., Fachinformatiker) or comparable qualification.
- Professional experience in IT support and administration of Windows and Microsoft 365 environments.
- Basic knowledge of networks and IT security is desirable.
- Structured, reliable, and independent work style.
- High service orientation and enjoyment of direct contact with colleagues.
- Very good German language skills, both written and spoken.
- Teamwork, strong communication skills, and commitment to common goals.
Skills
- Windows
- Microsoft 365
- Active Directory
- Atera
- Z1
- Doctolib
- Placetel
- Webex
- UniFi
- IT Security
- Network Administration
- IT Support
- IT Documentation
Location
- Berlin
- Potsdam
Work Type
- On-site
Education Level
- Vocational training in IT or comparable qualification
Benefits
- BVG ticket
- Fitness subsidy
- Company health insurance
- English courses
- Monthly credit card credit
- Childcare support
- Legendary team events (summer parties, practice trips, BBQs)
- Health promotion (e.g., smoking cessation courses, discounted prophylaxis products)
- Individual development opportunities
- Advancement opportunities
- Coverage of further training costs
- Anniversary bonuses (5th and 10th year)
- Employee restaurant
About the Company
- KU64 Dr. Ziegler & Partner Zahnärzte is among the leading dental practices in Berlin, representing quality, innovation, and team spirit.
- Our IT is a central component of this claim – it ensures that daily practice operations run smoothly and all teams can work together optimally.