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About the Role
Ruchman and Associates, Inc. (RAI) is seeking a Visitor and Event Coordinator to support and oversee public events at the National Coast Guard Museum. The coordinator is the primary "face" of the institution, managing visitor experience metrics, front-of-house logistics, and executing recurring museum, community, and military events.
Responsibilities
- Coordinate approved museum public programs, recurring operations, and authorized events, including coordination with the National Coast Guard Museum Association when directed by the Government.
- Tailor event and visitor-support plans to participant demographics while remaining within approved budget, space, safety, staffing, and policy parameters.
- Produce comprehensive "run-of-show" documents, layout designs, and scheduling parameters.
- Supervise physical setup, transition, and teardown of equipment.
- Act as primary physical point of contact during evening/weekend events, enforcing strict building protocols.
- Establish SOPs for building protocol enforcement.
- Deconflict scheduling between daily gallery visitors and private or public events.
- Execute, collect, and analyze visitor surveys to pinpoint areas of friction.
- Ensure frontline guest service teams effectively promote museum and USCG historical messaging.
- Track authorized event costs, vendor invoices, and cost-allocation documentation.
- Maintain the master institutional calendar.
Requirements
- Experience managing visitor flow, crowd control, and ADA compliance.
- Experience sourcing, negotiating, and supervising third-party event vendors (caterers, AV florists, rentals).
- Familiarity with local fire codes, occupancy restrictions, and safety regulations.
- Gathering, tracking, and translating visitor feedback into actionable experience improvements.
Skills
- Proficiency in Microsoft Office
- Proficiency in event registration systems
- Proficiency in scheduling software
Experience Level
- 2 to 4 years in event planning
- 2 to 4 years in hospitality
- 2 to 4 years in front-of-house museum operations
Education Level
- Bachelor’s degree in Hospitality Management
- Bachelor’s degree in Public Relations
- Bachelor’s degree in Marketing
- Bachelor’s degree in a related field
About the Company
- Ruchman and Associates, Inc. (RAI) supports and oversees public events at the National Coast Guard Museum.