Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Strategic Customer Success Manager role.

Rezi rewrites your resume against Global-e's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Strategic Customer Success Manager posting at Global-e — free, in seconds.

About the Role

Own and grow some of Global-e's largest and most strategically important UK merchant relationships, acting as the primary strategic partner to top-tier enterprise brands. Advise C-level executives, optimize global cross-border performance, and drive measurable revenue growth by connecting business strategy with operational excellence.

Responsibilities

Serve as the lead point of contact and trusted strategic advisor for a portfolio of Global-e’s highest-value enterprise merchants.
Build long-term, C-level relationships and influence strategic decision-making through data-driven insights and best practices.
Represent the merchant voice internally to Product, Operations, Marketing, and other key teams.
Drive upsell, cross-sell, and expansion initiatives across your book of business with clear revenue accountability.
Identify and execute opportunities that expand footprint, enable new markets, or unlock incremental revenue.
Proactively spot risks or red flags and create mitigation plans.
Prepare and deliver performance reviews, QBRs, and KPI analysis that translate data into actionable recommendations.
Provide guidance on operational, marketing, and strategic levers that improve merchant performance.
Benchmark merchant KPIs against industry trends and Global-e best practices.
Partner closely with internal stakeholders (Product, Operations, Engineering, Payments, Logistics) to ensure seamless execution.
Ensure timely delivery of Global-e solutions in alignment with merchant goals and operational requirements.
Navigate complex, multi-market environments to solve challenges and deliver enterprise-grade outcomes.

Requirements

4+ years of experience in strategic account management, customer success, or enterprise client leadership.
Proven success managing and growing large, global enterprise accounts in complex environments.
B2B experience in SaaS, e-commerce, logistics, payments, or related tech industries preferred.
Strong analytical skills with the ability to interpret data, identify trends, and communicate insights confidently.
Track record in managing complex stakeholder relationships and/or senior level executives.
Exceptional communication and presentation abilities, including experience engaging senior and C-level stakeholders.
Demonstrated ability to manage multiple initiatives simultaneously and influence cross-functional teams.
Experience driving measurable revenue expansion within an existing client base.
Flexibility to work across time zones to support global merchant teams.
BA/BS degree preferred.
Unable to support with visa sponsorships.

Skills

Strategic account management
Customer success
Enterprise client leadership
Global enterprise account management
B2B SaaS
E-commerce
Logistics
Payments
Analytical skills
Data interpretation
Trend identification
Stakeholder relationship management
Senior level executive engagement
Communication
Presentation
Cross-functional team influence
Revenue expansion
Time zone flexibility

Location

Work Type

Hybrid
3 days in office
2 days remote

Experience Level

Senior

Education Level

BA/BS degree preferred

About the Company

Global-e is the leading cross-border ecommerce provider.
Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

Equal Opportunity

Global-e is an equal opportunity employer.
Our team is made up of people from a wide variety of backgrounds and lifestyles.
We embrace diversity and welcome applications from people of all walks of life.