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About the Role
The Lead Senior Business Systems Analyst (BSA) is responsible for defining solutions for new client implementations or larger projects on existing implementations. This role requires understanding client business requirements, mapping them to technology, and communicating this vision to clients and internal teams. Candidates should possess a strong understanding of database architecture, data modeling, interface development, system integration, CRM, CDP, email, and database marketing concepts.
Responsibilities
- Lead project scoping, including gathering and defining project requirements, understanding client workflows and business goals, eliciting use cases, learning technical and data infrastructure, conducting gap analysis, and setting expectations.
- Think strategically to define solution recommendations, collaborating with Architects and Developers, estimating project impact, documenting recommended solutions, and supporting client presentations.
- Maintain documentation by drafting requirements documents/functional specifications, updating changes throughout the project lifecycle, and authoring/managing tickets for internal communication.
- Contribute to successful execution and QA by serving as an internal SME, collaborating with development, QA, and production support teams, proactively identifying and addressing project risks, and supporting QA and UAT.
- Become a product expert.
- Manage multiple competing priorities through effective organization and communication.
- Recommend and institute best practices, methodologies, and tools.
- Provide guidance to client success teams on technical capabilities, staffing, and infrastructure needs.
Requirements
- Management experience of similar roles.
- Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc.
- Ability to understand and represent the needs of the end user in a software development environment.
- Strong consultative and advisory skills.
- Excellent written and verbal communications.
- Strong MS Office skills (Word, Excel, PowerPoint).
- Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
- Ability to communicate complex technical concepts to technical and non-technical audiences.
- Subject matter expert thought leader capable of implementing new products or major modifications from start to finish.
- Web-services experience with RESTful APIs desired.
- 5+ years of experience with software implementation from requirement through design, development, and user acceptance.
- 4+ year's experience using Snowflake.
- Must be willing to travel.
- Must reside in either PST or MST timezones.
- Willing to travel to clients on the west coast on a needs-basis.
Skills
- Database architecture
- Data modeling
- Interface development
- System integration using real-time web-services
- CRM
- CDP
- Email marketing concepts
- Database marketing concepts
- RESTful APIs
- Snowflake
Location
- PST timezone
- MST timezone
Work Type
- Onsite (client travel required)
- Full-time
Experience Level
- Lead Senior
- 5+ years of experience with software implementation
- 4+ years of experience using Snowflake
Education Level
- Bachelor's Degree or higher in technology-related field or relevant experience in implementing software.
Salary/Compensations
- $140,000 - $155,000
Benefits
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts
- Virtual Wellness Classes
- Pet Insurance
About the Company
- Zeta Global (NYSE: ZETA) is an AI-Powered Marketing Cloud that uses advanced AI and trillions of consumer signals to help marketers acquire, grow, and retain customers efficiently.
- The Zeta Marketing Platform (ZMP) unifies identity, intelligence, and omnichannel activation into a single platform, powered by a large proprietary database and AI.
- Enterprise customers can personalize consumer experiences across all channels to improve marketing program results.
- Founded in 2007 by David A. Steinberg and John Sculley, Zeta is headquartered in New York City with global offices.
- Learn more at www.zetaglobal.com.
Equal Opportunity
- Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
- We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work.
- We provide a forum for employees to celebrate, support and advocate for one another.
- Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/