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About the Role
As an Assistant Property Manager, you will be a key member of the Estate Management team, ensuring communities are well-maintained and efficiently run. You will support daily operations by engaging with residents, coordinating maintenance, and maintaining records. This role offers career growth opportunities, with the potential to become a Property Manager within 12-18 months.
Responsibilities
- Serve as the primary contact for residents, addressing inquiries and resolving issues with clear, friendly, and professional communication.
- Maintain the property management system (Qube) with accurate and organized information.
- Coordinate maintenance and repairs by liaising with contractors and managing work orders to ensure timely completion.
- Ensure strict adherence to health and safety legislation and company policies.
- Assist with budget management, purchase order issuance, and financial reporting to control costs.
Requirements
- Experience with systems such as databases (Qube knowledge is a plus) and proficiency in Microsoft Office.
- Clear and professional communication skills via phone, writing, and in-person.
- Experience working with contractors and managing reactive maintenance, or a strong aptitude to learn quickly.
- A proactive, solutions-oriented mindset.
- Strong attention to detail.
- A collaborative spirit and ability to thrive in a team environment.
Skills
- Customer Service
- Data Management
- Maintenance Coordination
- Health & Safety Compliance
- Financial Administration
- Communication
- Time Management
- Contractor Management
Location
- Office
- Home
Work Type
- Hybrid
Experience Level
- Entry Level
- Mid Level
Education Level
- Good standard of education
- Property qualifications (e.g., IRPM Part 1) are advantageous but not essential.
- Previous experience in customer service and contractor management is desirable.
Salary/Compensations
- £30,000 per annum
Benefits
- Competitive salary
- Benefits package
- Positive workplace culture
- Extensive training and development opportunities
- Career growth opportunities
About the Company
- Encore specializes in making residential property management personal, thoughtful, and seamless.
- Our mission is to deliver outstanding customer experiences with genuine care.
- We treat each property as if it were our own.
- Encore has been recognized as Employer of the Year on multiple occasions.
- Our ambition is to be the most professional managing agent in the country.
- We foster a culture of communication, collaboration, teamwork, and enjoyment.
- We create an inviting environment for employees to be inspired, learn, and flourish.