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About the Role

Safeguard a prominent facility in London as a professional, adaptable, and customer-focused Contract Support Officer. This role offers an excellent opportunity to develop a career within the security industry, particularly for candidates with strong transferable skills from customer service, hospitality, retail, facilities, administration, the military, or logistics.

Responsibilities

Provide exceptional customer service.
Maintain a clean and professional environment.
Support the delivery of a high standard of security.
Carry out ID checks.
Respond appropriately to emergencies.
Provide information to staff and visitors.
Ensure incidents or concerns are reported accurately and professionally.
Act as a point of contact and information centre for staff and visitors.
Ensure all visitors and other callers are provided with clear, concise, and professional information in person, over the phone, or by email.
Report any issues to the supervisor or duty manager.
Conduct yourself in a professional manner.
Deal with conflict in an appropriate and professional manner when required.
Write up incidents to the standard expected by Management.
Remain vigilant to Health and Safety risks.
Work on own initiative.
Ensure that the reception area, foyer, staff area and boardroom are kept clean by supervising cleaning staff members.
Operate detecting systems and emergency equipment following appropriate training.

Requirements

Valid SIA license.
Excellent customer service and communication skills.
Experience in a customer-facing, professional or high-responsibility environment.
Professional attitude and appearance.
Ability to remain calm, positive, and professional when dealing with challenging situations.
Ability to deliver succinct and clear verbal and written reports where necessary.
Ability to be resourceful and proactive when issues arise.
Excellent organisational skills.
Strong attention to detail and situational awareness.
Good IT literacy and confidence using computer-based systems.
Ability to work effectively both independently and as part of a team.
5-year checkable work history.
Willingness to learn and develop within the security industry.

Skills

Customer service
Communication
IT literacy
Multitasking
Professional presentation
Conflict resolution
Report writing
Organisational skills
Attention to detail
Situational awareness

Location

London

Work Type

Contract
Full-time

Experience Level

Entry level

Salary/Compensations

£14.80 per hour

Benefits

Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Employee referral scheme
Progression, training, and development opportunities
Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

About the Company

Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK.
Our services include security personnel, CCTV security systems, property management, canine services, key holding services, response alarm systems, and more.
With over 1600+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “To lead our sector by what we believe in, not our market share.”
At Ward, our people are at the heart of everything we do.
We value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service.
In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.
At Ward, we believe in investing in our people.
Whether you’re starting your career in security or ready to take your next step, we’ll support you every step of the way with training, development, and clear career pathways, from frontline roles through to leadership.
Your wellbeing matters.
We’re committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform.
We’re passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.

Equal Opportunity

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.
As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.