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About the Role

We are seeking an experienced and adaptable Contract Support Officer to safeguard prominent facilities in London. The successful candidate will be responsible for providing exceptional customer service, maintaining a clean and professional environment, and delivering a high level of security across our sites in London. You will possess a strong background in the security sector, ideally within a corporate security environment, and be confident working independently on a one-person site.

Responsibilities

Carry out ID checks
Respond to emergencies
Provide information to staff and visitors
Monitor the site
Act as a professional first point of contact
Act as a point of contact and information centre for staff and visitors
Ensure all visitors and other callers to the company are provided with clear, concise and professional information in person, over the phone or by email
Maintain a visible and professional security presence throughout the site
Take responsibility for the security of the site while working independently
Report any issues to the supervisor or duty manager
Always conduct yourself in a professional manner
Respond appropriately to emergencies and incidents
Deal with conflict in an appropriate and professional manner when required
Write up incidents to the standard expected by Management
Remain vigilant to Health and Safety risks and report any concerns
Monitor the site and identify any suspicious activity or potential security risks
Work proactively and confidently on own initiative
Ensure that the reception area, foyer, staff area and boardroom are kept clean by supervising cleaning staff members

Requirements

Valid SIA license
Proven work experience as a Security Officer (minimum 1 year)
Minimum 1 year's experience within a corporate security environment
Experience working independently and/or on one-person security sites
Excellent customer service and communication skills
Professional attitude and appearance
Ability to work confidently on own initiative
Ability to deliver succinct and clear verbal and written reports where necessary
Ability to remain calm and professional when dealing with challenging situations
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Strong surveillance skills and attention to detail
5-year checkable work history
IT literate with the ability to operate detecting systems and emergency equipment
Ability to respond appropriately to emergencies and incidents
Ability to make sound decisions independently and escalate issues appropriately

Skills

Excellent communication skills
Excellent IT skills
Ability to multitask
Strong attention to detail
Professional demeanour
Excellent personal presentation
Vigilance
Effective emergency response
Incident communication and documentation
Surveillance skills

Location

London

Work Type

Contract
Full-time

Experience Level

Minimum 1 year experience as a Security Officer
Minimum 1 year experience in corporate security

Salary/Compensations

£14.80 per hour

Benefits

Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Employee referral scheme
Progression, training, and development opportunities
Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

About the Company

Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK.
Our services include security personnel, CCTV security systems, property management, canine services, key holding services, response alarm systems, and more.
With over 1600+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “To lead our sector by what we believe in, not our market share.”
At Ward, our people are at the heart of everything we do.
We value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service.
In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.
At Ward, we believe in investing in our people.
Whether you’re starting your career in security or ready to take your next step, we’ll support you every step of the way with training, development, and clear career pathways, from frontline roles through to leadership.
Your wellbeing matters.
We’re committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform.
We’re passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.

Equal Opportunity

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.
As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.