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About the Role
As an Assistant General Manager, you will play a key role in supporting the successful day-to-day operation of the club. Working closely with the General Manager, you will help maintain high operational standards, support colleague development, and contribute to achieving membership and commercial objectives. Through effective leadership, coaching, and collaboration, you will help create a positive environment for colleagues and members, ensuring the club delivers exceptional experiences, strong operational performance, and a safe, welcoming environment for all.
Responsibilities
- Ensure adherence to all policies and procedures in the Health and Safety Employee Policy and Company Procedures Handbook.
- Maintain JD Gyms Brand Standard.
- Conduct daily, weekly, and monthly safety checks, reporting and chasing defects to ensure the building and equipment are safe.
- Recruit and manage Fitness Coaches and General Assistants to ensure operational cover and daily expectation delivery.
- Hold regular team meetings for development and updates.
- Support the achievement of membership, revenue, and commercial targets.
- Drive and maximize secondary spending revenue.
- Ensure the entire gym facility is maintained to the highest standard of cleanliness.
- Ensure in-house cleaners (General Assistant) clean to the highest standard.
- Manage the weekly banking process to minimize wastage and variance, maximizing profit.
- Ensure uniform standards are adhered to by all team members and yourself.
- Deliver outstanding member service through positive and professional interactions.
- Help create a positive, supportive, and engaging working environment for colleagues.
- Represent JD Gyms values and standards in all interactions.
Requirements
- Experience leading and developing colleagues within a leisure, fitness, hospitality, or customer-focused environment.
- Demonstrates a strong commitment to delivering excellent member service.
- Effective leader with the ability to support, coach, and develop colleagues.
- Qualified to at least Level 2 Gym Instructor.
- Experience contributing to membership growth, commercial performance, and achieving business objectives.
- Experience coordinating local marketing activity.
- Experience recruiting and managing a successful team.
- Experience supporting operational delivery, people leadership, and commercial performance within a leisure or customer-focused environment.
Skills
- Leadership
- Coaching
- Collaboration
- Member Service
- Team Management
- Operational Delivery
- Commercial Performance
- Marketing Activity Coordination
- Recruitment
- Health and Safety Compliance
- Brand Standards Adherence
- Financial Management (Banking)
Location
- UK
Work Type
- Full-time
Experience Level
- Management Experience
Education Level
- Level 2 Gym Instructor
Benefits
- Staff Discount On JD Group and other brands within the organisation
- Personal development opportunities
About the Company
- JD Gyms is an exciting, award-winning gym chain that is quickly expanding across the UK.
- We invest in fitting out our clubs to create top quality, stylish environments for our members.
- Excellent class timetables and robust on the ground teams are key to delivering our outstanding fitness offering.