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About the Role

The E-Learning Developer & Community Executive will support the development, delivery, and continuous improvement of BBD Academy Online, ensuring learners have an engaging, accessible, and high-quality digital learning experience. This role combines e-learning development, LMS management, digital content creation, learner support, and online community engagement.

Responsibilities

Manage and maintain BBD Academy Online, ensuring courses, resources, and learner journeys are organised, accurate, and up to date.
Set up and maintain courses, learning modules, activities, resources, and assessments within the LMS.
Test courses and digital content to ensure a consistent, accessible, and user-friendly learner experience.
Upload and manage learning materials, recordings, videos, presentations, and supporting resources.
Support the development and delivery of online and blended learning programmes.
Identify and resolve technical or learner issues, escalating where required.
Work with internal teams and external suppliers to improve platform functionality and user experience.
Develop engaging digital learning content using tools such as Articulate 360, Rise, and Storyline.
Convert existing content into engaging online and blended learning experiences.
Create storyboards, scripts, student handbooks, templates, and supporting learning materials.
Develop interactive activities, knowledge checks, quizzes, and other digital learning experiences.
Produce screencasts, how-to videos, and other content to support learners.
Apply strong instructional design principles to ensure content is clear, accessible, and engaging.
Support and moderate the BBD Academy Online community, encouraging positive and meaningful participation.
Develop opportunities for learners to share ideas, work, and experiences and participate in creative conversations.
Manage and develop community content, discussion prompts, and peer engagement.
Support the use of challenges, XP, achievements, and other platform features to encourage regular engagement.
Monitor learner activity and respond to questions, feedback, and support requests.
Help build an inclusive and supportive online learning community.
Support the development of digital content that gives learners insight into creative careers and the fashion industry.
Work with industry professionals and trainers to develop engaging online content, including videos, interviews, articles, webinars, and career-focused resources.
Support the development of practical resources through the Community Hub, including career tools, templates, portfolio guidance, and other learner resources.
Maintain high-quality visual and editorial standards across the platform.
Support the planning, set-up, and delivery of scheduled online courses and webinars.
Liaise with trainers and participants before, during, and after sessions to provide logistical and technical support.
Support online facilitation and ensure participants have the required materials and resources.
Monitor engagement and gather feedback to support continuous improvement.
Maintain organised records of courses, resources, and recordings.
Monitor learner engagement and platform activity, including active users and platform usage, module and course completion, challenges and XP activity, community engagement, and learner drop-off points & feedback.
Proofread and quality-check digital content before publication.
Identify risks, resolve issues, and escalate where appropriate.
Ensure all online learning content reflects BBD's brand, values, and creative identity.
Support the development of visually engaging, interactive, and responsive digital experiences.
Use digital tools and technologies to enhance learner engagement and the platform's value proposition.
Work with HTML, CSS, and JavaScript where required to support customised digital learning experiences and platform solutions.
Support responsive and mobile-friendly content development.
Maintain effective organisation and management of digital assets.
Process applications, enrolments, and learner communications as required.
Provide a high standard of customer service to learners, trainers, and stakeholders.
Support the induction of new users onto the online platform.
Maintain accurate records and ensure learning materials are properly organised and archived.
Support communications and promotional activity for online and tailor-made training.
Contribute to proposals, new training services, and ideas for developing the Academy's digital offer.
Undertake other duties reasonably requested by the Head of Academy.

Requirements

Experience working with an LMS, e-learning platform, or digital learning environment.
Developing or managing digital learning content.
Experience using e-learning authoring tools, ideally Articulate 360, Rise, or Storyline.
Developing online or blended learning from face-to-face content.
Experience with HTML, CSS, JavaScript, Adobe Creative Suite, video production, and/or editing.
Knowledge of responsive web design and digital asset management.
Experience building or moderating online communities.
Understanding of instructional design and learner engagement.
Experience using data and analytics to improve digital learning.
Strong digital and technical skills with the ability to troubleshoot and solve problems proactively.
Excellent written and verbal communication skills.
Strong attention to detail, organisation, and time management.
Ability to manage multiple priorities and meet deadlines.
Confident supporting learners, trainers, and stakeholders online.
Ability to work independently and collaboratively.
A willingness to learn new digital learning technologies and software.

Skills

LMS
E-learning platforms
Digital learning environments
Digital learning content development
Articulate 360
Rise
Storyline
HTML
CSS
JavaScript
Adobe Creative Suite
Video production
Video editing
Responsive web design
Digital asset management
Online community building
Online community moderation
Instructional design
Learner engagement
Data analysis
Analytics
Troubleshooting
Problem-solving
Written communication
Verbal communication
Attention to detail
Organisation
Time management
Priority management
Collaboration
Digital learning technologies
Digital platforms
Creative content development
Interactive learning content
Accessible learning experiences
Engaging learner experiences
Online community participation
Solutions-focused
Innovation

Location

London

Work Type

Full-time

Experience Level

Mid-level

Salary/Compensations

Competitive basic salary

Benefits

Pension
Life assurance
Enviable discounts
Gym Discounts
Summer Hours - 3pm Friday finish
Half Day, Pay Day Friday (once per month)
RetailTrust support

About the Company

Kurt Geiger is an inclusive, creative footwear and accessories brand powered by kindness.
We want to empower our talent to be confident and true to themselves, the London way.
London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity.
For over fifty years, our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters.
The rainbow is our signature, representing the good energy and love we have for our community and the many ways we collectively express our individual style.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism.
We’re an energetic fast-paced brand that embraces progress and strives for innovation.
Hard work is rewarded with new opportunities at every level, and kindness is celebrated in everything we do.
Our summer working hours accommodate a healthy work-life balance.
Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.
The first Kurt Geiger store opened on London Bond Street in 1963.
Today, our brand has global appeal and is distributed in hundreds of cities around the world.
We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford Street, and in over 400 stores globally.
Beyond stand-alone stores and retail pop-ups, our retail partners include some of the world’s most famous department stores.

Equal Opportunity

For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism