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About the Role
As a Research & Insights Manager, you will help Nationwide understand brand and communications performance, identify areas of greatest impact for customers and members, and shape future decisions with insight. You will own a strategically important continuous brand tracker and a wider portfolio of research, with key metrics reported to the Executive Committee and Board. This role requires accuracy, methodological integrity, and confidence in the data, combining expert research delivery with strong governance, supplier and stakeholder management, and the line management of a junior colleague.
Responsibilities
- Own and continuously improve the continuous brand tracker, overseeing research design, sampling, questionnaire development, fieldwork, data quality, analysis, and reporting.
- Apply expert judgment to design and deliver qualitative and quantitative research, selecting the right methodology for each business question.
- Maintain strong project governance, risk management, budgets, and controls across concurrent priorities.
- Build strong relationships across Nationwide to help stakeholders turn research into action.
- Lead agency and supplier relationships.
- Line manage and develop a junior colleague through clear objectives, day-to-day guidance, and feedback.
Requirements
- Strong knowledge of qualitative and quantitative research methodologies, including sampling design, questionnaire development, and analysis.
- Ability to design and deliver research that answers business and customer insight questions.
- Proven project management skills, including governance, risk management, budget control, and prioritization of competing demands.
- Effective stakeholder management skills and ability to build productive relationships with agencies, suppliers, and business partners.
- Experience of working with continuous tracking research programmes.
- Ability to analyze and interpret complex data, turning insight into clear recommendations and actions.
- Strong communication and presentation skills, with experience presenting findings to senior stakeholders.
- Ability to coach, develop, or line manage colleagues.
Skills
- Qualitative research
- Quantitative research
- Sampling design
- Questionnaire development
- Data analysis
- Project management
- Stakeholder management
- Supplier management
- Line management
- Communication
- Presentation
Location
- Swindon
- London
Work Type
- Hybrid working
- Full-time
Experience Level
- Experienced
Benefits
- 25 days holiday, pro rata
- Private medical insurance
- Highly competitive pension
- Access to an annual performance-related bonus
- Training and development
- Salary sacrifice scheme
- Life assurance
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
About the Company
- Nationwide is a mutual organization owned by its members, challenging the financial sector status quo by prioritizing member needs and sharing profits.
- The company is purpose-driven, customer-focused, and committed to making a meaningful impact.
- Nationwide fosters a culture where employees are challenged to grow, valued, recognized, and inspired to be their best.
Equal Opportunity
- Nationwide is a Disability Confident Level 3 Leader, committed to evolving policies and practices to ensure everyone feels genuinely supported, valued, and empowered to champion inclusion.
- They offer additional support throughout the application journey via email.