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About the Role

The "Service Delivery Leadership" department represents our services to key internal and external stakeholders, working closely with sales, service management, and internal service providers to ensure services are delivered according to agreed quality, cost, and business requirements. This is a high-performance environment ideal for talent development, where leaders are expected to drive service improvement and maintain relevance, competitiveness, and customer focus.

Responsibilities

Inspire, motivate, and develop a diverse team of approximately 300 employees worldwide.
Ensure services are delivered in line with agreed SLAs, customer expectations, operational standards, and contractual obligations.
Take responsibility for functional performance regarding headcount, utilization, cost optimization, and P&L targets, ensuring business opportunities are met.
Understand customer challenges and identify new business opportunities in close cooperation with sales, customers, and service management.
Manage complex customer escalations, drive service improvement plans, and ensure teams focus on rapid problem resolution in high-pressure environments.
Ensure governance and security, including business review acceptance, service changes, operational security, and adherence to policies, processes, and company values.
Build trusted relationships with senior internal stakeholders, customers, and service partners, maintaining a company-wide presence and representing the department.
Contribute to a global "one-team" leadership approach by collaborating across functions and countries to achieve high-quality service outcomes.

Requirements

Extensive experience in managing complex service delivery operations within a large organization, with a strong understanding of service delivery and improvement opportunities.
Ability to balance customer, operational, and business priorities, with experience working with targets for utilization, costs, service quality, and customer outcomes.
Demonstrable experience collaborating with sales, customer-facing teams, and senior decision-makers.
A confident and self-motivated leader who maintains oversight in a fast-paced environment and handles escalations judiciously.
Strong written and verbal communication skills, with the ability to articulate concisely and effectively to executives and management.
Ability to navigate a complex organization, weigh facts, data, and decision-maker perspectives, and collaborate across functions, countries, and cultures.
Experience in motivating, inspiring, and developing large teams and leadership communities.
Willingness to undertake regular international business travel.
Very good English language skills, both written and spoken (minimum C1 according to the Common European Framework of Reference for Languages).

Skills

Service Delivery Management
Stakeholder Management
Customer Relationship Management
Team Leadership
Financial Management (P&L)
Operational Excellence
Problem Solving
Communication Skills
Cross-cultural Collaboration
IT Strategy
Agile Software Development
Cyber Security
Cloud Computing
Artificial Intelligence
Workplace Solutions

Location

Germany
Kerpen, Germany
Stuttgart, Germany
Hannover, Germany
Hamburg, Germany
Frankfurt, Germany
Munich, Germany
Ludwigshafen, Germany
Nuremberg, Germany
Cologne, Germany
Berlin, Germany
Dortmund, Germany
Erfurt-P, Germany
Düsseldorf, Germany
Essen, Germany
Leipzig, Germany
Kiel, Germany
Kassel, Germany

Work Type

Full-time

Experience Level

Management

Benefits

Long-term planning stability
Mobile Working
Flexible working hours
Minimum 30 days of vacation
Public holiday compensation
Paid special leave
Internal and external training
Vendor certifications
Career development (technical or management)
Conferences
Mentoring
Coaching
Company culture with informal address ('Du')
Company pension scheme
Capital-forming benefits
Life situation coaching
Health training

About the Company

Computacenter is an international IT company with a 40-year history of success.
Approximately 7,000 employees in Germany drive digital transformation by developing IT strategies, implementing new technologies, or managing complex infrastructures for a majority of DAX companies and large public clients.
As an independent partner to all leading IT manufacturers (e.g., Microsoft, Apple, IBM, HP, Cisco, Intel), Computacenter operates in all relevant technology areas, including Cyber Security, Cloud, Artificial Intelligence, agile software development, and workplace solutions for the Smart Factory.
The company values its diverse workforce, their potential, and individual life plans.

Equal Opportunity

Applications are welcome regardless of gender, age, sexual orientation, nationality, ethnic and social origin, or religion.
Applications from severely disabled individuals are welcome and will be given preferential consideration in case of equal suitability.